It Operations Service

Sayed Omar Ansary

Alexandria, Virginia, United States

Phone: +1-202-***-**** Email: *.****.******@*****.*** LinkedIn Profile Professional Summary

Results-driven IT professional with over 12 years of experience in managing and securing enterprise network infrastructures across government, banking, and nonprofit sectors. Currently overseeing IT operations across 46+ countries, ensuring seamless global connectivity, security, and compliance. Proven ability to lead teams, optimize IT operations, and implement innovative solutions that enhance system performance and security. Expertise in cloud technologies (Azure, AWS, GCP), cybersecurity (SIEM, IAM, DISA STIG), and IT service management (ITIL, ServiceNow, Jira). Adept at troubleshooting complex technical issues, driving operational efficiency, and strengthening business continuity and cybersecurity resilience.

Core Competencies

• IT Infrastructure & Security: Windows Server, Active Directory, Exchange, ITIL v4, DISA STIG Compliance

• Network Management: Cisco Technologies, Firewalls, Routers, Switches, VPNs, VoIP, Network Monitoring

• Cloud & Endpoint Management: Microsoft Intune, Autopilot, Azure AD, Office 365, SharePoint, AWS, VMware

• Cybersecurity & Compliance: SIEM, IAM, Endpoint Detection & Response (EDR), NIST, ISO 27001, GDPR

• Automation & Scripting: PowerShell, Python, Bash Scripting, Infrastructure as Code

(Terraform, Ansible)

• IT Service Management (ITSM): ServiceNow, Jira Service Management, IT Asset Management, Incident & Change Management

• Disaster Recovery & Business Continuity: Backup & Recovery (Veeam, Acronis), BCP, DRP

• Leadership & Soft Skills: Stakeholder Engagement, IT Governance, Risk Management, Agile Project Management, Training & Development

Education

Bachelor of Computer Science

Kardan University, Kabul, Afghanistan 2010 – 2014 Certifications

• ITIL v4 Foundation, Cisco Certified Network Associate (CCNA), CompTIA Security+, CompTIA Network+ and CompTIA A+

Languages

• English: Fluent, Dari: Native, Pashto: Proficient, Urdu: Proficient Professional Experience

Sr. Technical Support Specialist Johns Hopkins University (Jhpiego) Washington, DC October 2022 – Present

• Spearheaded IT support and system administration for over 500 global users, ensuring 99.8% system uptime.

• Optimized endpoint configurations using Intune and Autopilot, enforcing security policies across 46+ country offices.

• Administered Office 365 ecosystem, enhancing Teams collaboration, SharePoint workflows, and email security.

• Provided advanced troubleshooting for Windows and macOS environments.

• Managed A/V infrastructure for web conferencing, supporting high-profile virtual events and leadership meetings.

• Led IT asset lifecycle management, overseeing inventory for laptops, tablets, and projectors, streamlining procurement and deployment.

• Deployed and configured network hardware (switches, routers, firewalls), enhancing security and connectivity.

Information Management Specialist U.S. Department of State, U.S. Embassy Kabul Kabul, Afghanistan May 2015 – November 2021

• Managed IT operations for over 6,000 users, maintaining 2,000+ workstations, 400+ printers, and 46+ servers with 99.9% uptime.

• Led a team of 7 technicians, providing training, performance oversight, and hands-on network and helpdesk management.

• Configured and secured Windows Server environments (Active Directory, DNS, DHCP, Exchange), ensuring compliance with DISA STIG.

• Oversaw video teleconferencing (VTC) systems, IPTVs, and Vbrick platforms, enabling secure diplomatic communications.

• Acted as first-line IT support, resolving high-priority technical issues and improving helpdesk resolution times by 35%.

Network Administrator Afghanistan International Bank Kabul, Afghanistan April 2011 – April 2015

• Supervised a team of 4 to manage critical IT infrastructure, ensuring zero major outages during operational hours.

• Implemented DISA STIG security protocols across Layer 2/3 network devices, strengthening cybersecurity compliance.

• Optimized switches, routers, firewalls, and VPN gateways, enhancing network security and reliability.

• Led network resource management, implementing automated backup solutions to safeguard critical banking data.

• Served as subject matter expert (SME) for tactical enclave deployments, supporting disaster recovery and business continuity efforts. ATM/POS Specialist Afghanistan International Bank Kabul, Afghanistan January 2010 – March 2011

• Installed, maintained, and troubleshot ATM and POS systems, ensuring over 98% uptime across all locations.

• Developed and implemented cash-loading plans, reducing ATM service disruptions by 30%.

• Provided hardware and software support for card payment systems, ensuring seamless transaction processing.

• Generated MIS reports on ATM

Reference:

Will be provided upon request

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