Math Teacher, Corporate Trainer, Technical Writer, Office Manager

Jeanne Grimes

*** ******** ***** **, ***** Canton, OH 44720, 330-***-****, ***************@*****.***

OBJECTIVE

To obtain part-time employment where I can use my office skills

to contribute to a company’s success.

SUMMARY OF QUALIFICATIONS

Excellent Technology Skills

Proficient in Google suite: Docs, Sheets, Slides, Forms, Calendar, Contacts, Drive, Voice, Gmail

Experienced with Microsoft suite: Word, Excel, PowerPoint, Publisher

Created websites using WIX

Other Software: Canva, Zoom, Camtasia, GoToMeeting, GoToWebinar, Vimeo, My Clients Plus, Foxit, eSign Genie

Served as Technical Writer: Accurately proof and edit documents, website content, RFPs, emails & marketing materials

Strong Organizational Skills

Able to prioritize and organize multiple tasks; Detail-oriented.

Completed daily paperwork efficiently; accurately maintained over 800 client records

Created, edited and organized software-related training materials, such as Quick Start Guides, Handbooks, Conference books, scripts for live webinars and PowerPoint presentations.

Used excellent math skills to accurately prepare monthly and annual reports

Managed busy psychologist’s office: schedule clients, determine insurance benefits, make bank deposits, order supplies, score assessment surveys

Excellent Customer Service Skills

Provided customer service to software clients via phone, email, GoToMeetings, live webinars and on-site trainings.

Worked front desk: Greeted patients, answered phones, processed insurance copays, scheduled appointments

Exceptional Training Skills

Worked as Corporate Software Trainer for two computer firms; conducted classes using both platform training and Citrix software. Received consistent ‘Very High’ customer satisfaction rating from workshop attendees

Delivered effective technical training to adults in hardware components, software applications & Internet use.

Served as Adjunct Mathematics Professor at Stark State College of Technology for seven years

Taught mathematics to 180 teenagers every day for ten years

Trained new office staff in patient management system, Cloud-driven documentation, office forms and procedures

EDUCATION

Master of Science, The University of Akron, Akron, OH 2002

Vocational/Technical Education (G.P.A. - 4.0)

Bachelor of Science, Kent State University, Kent, OH 1977

Secondary Education (Cum Laude); Certified in Mathematics and Comprehensive Social Studies

Jeanne Grimes

206 Sycamore Drive NW, North Canton, OH 44720, 330-***-****, ***************@*****.***

EMPLOYMENT HISTORY

Office Manager (Part time) Sept 20 - 2024

Weaver Counseling and Assessment Services

Trainer/Technical Writer 2010 – 2018 Retired

New Innovations, Uniontown, OH

Director May 07-Feb 08, Dept closed

Fieldcrest Holistic Learning Center, North Canton, OH

Trainer/Consultant/Tech Writer May 2006 – April 07

Smart Solutions, Inc., Canton, OH

Mathematics Consultant Dec 2005 – May 2006

Stark County Educational Service Center, Canton, OH

Adjunct Professor – Mathematics, Writing, Study Skills 1998 - 2006

Stark State College of Technology, Canton, OH

Director Sept 05 - Nov 05 Firm Closed

Brilliant Learning Center, White Hat Management, Akron, OH

Employment and Training Instructor 2001 – Sept 05

Pyramid Training Services & Senior Employment Center, Canton, OH

Adult Education Instructor/Client Case Manager 1989 - 2000 Dept Closed

Department of Labor – Workforce Initiative Assoc., Canton, OH

Proposal Manager 1988 – 1989

ATEK Information Services, Inc., Canton, OH

Financial Planner 1987 - 1988

American Express Financial Services, Inc. (formerly IDS), North Canton, OH

Mathematics Teacher 1977 - 1987

Canton City Schools, Canton, OH

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