Client Experience Manager

TRAINING MANAGER

DONALD

MCGUFFIN

CONTACT INFORMATION

*************@*****.***

Live Oak, California

530-***-****

SKILLS

LANGUAGES

Spanish Intermediate. Spanish Level 2 -

Community College of the Air Force

OBJECTIVE

Dedicated and experienced Personal Training Manager seeking a leadership position to leverage my skills in training, motivation, and client management to drive team performance and enhance the client experience. EXPERIENCE

GENERAL MANAGER/TRAINING MANAGER

Snap Fitness. Yuba City, California Sep 2020 - Dec 2024 CLIENT EXPERIENCE MANAGER

In-Shape Fitness. Yuba City, California Feb 2018 - Mar 2020 OWNER/OPERATOR

Western Appraisers. Live Oak, California Aug 2004 - Feb 2018 REGIONAL INSTALLATION MANAGER

Secure Recognition Systems. Marysville, California Oct 1994 - Jul 2004 ACCOUNTING AND FINANCE SPECIALIST

US Air Force. Travis AFB, California Dec 1992 - Jan 1994 EDUCATION

HUMAN MOVEMENT SPECIALIST

Brookbush Institute. New York, New York Feb 2022 - Apr 2022 PERFORMANCE NUTRITION COACH

Precision Nutrition. Toronto, Canada Jan 2019 - Apr 2019 CERTIFIED PERSONAL TRAINER

ISSA. Phoenix, Arizona Nov 2017 - Jan 2018

BACHELOR OF SCIENCE-BUSINESS ADMINISTRATION

Argyros School of Business. Orange, California Jan 1999 - May 2004 ASSOCIATE OF APPLIED SCIENCE, ACCOUNTING

Community College of the Air Foce. Maxwell AFB, Alabama

Oct 1990 - Dec 1994

Customer Service

Sales and Marketing

Operations Management

Leadership and Motivation

Staff Management and Development

Accounting and Finance Management

Diagnostics and Problem-Solving

Communication and Interpersonal Skills

Personal And Small Group Training

Responsible for day to day operations of boutique gym including membership sales, training sales and customer service.

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Oversaw installation, maintenance and repair of all facilities and equipment reducing labor costs by 35%.

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Grew member base by 340% and Personal Training penetration to 26% of gross revenue.

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Oversaw daily operations and development of personal trainers, coaches and new member integration processes.

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Responsible for membership, personal training and small group sales exceeding goals in every quarter.

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Responsible for staffing of the personal training and coaching teams as well as sales training for all departments.

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· Lead region in sales and sessions serviced for 2019/2020.

· Oversaw daily operations and managed a team of 84 independent contractors. Conducted quality control audits and training for appraisal team and interfaced with all national carriers.

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Responsible for sales and installation of automotive security systems for dealerships in the Northern California region.

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· Trained and managed team of 4 installers and service technicians.

· Added 5 new dealerships in the region and increased regional revenue by 46% Responsible for multi-departmental accounting for the 60th communications squadron, Travis AFB.

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Oversaw budget and auditing of ground and air communication costs for Travis Air Force Base.

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Contact this candidate