Customer Service Active Directory
Resume:
HOWARD SKINNER
Hurst, TX *****
**************@*****.***
GOALS
To utilize years of sales and business experience to ensure corporate goals are met while maintaining overall satisfaction using exceptional customer service skills. CERTIFICATIONS
Welcome to Servicenow Micro-Certification 08/12/23 AZ-900 Azure Fundamentals 26820A-SDBC6C 9/29/24
SC-900 Security, Compliance, Identity Fundamentals 40F364-ADDLC4 3/22/25
SC-300 Identity and Access Management - In progress WORK HISTORY
IT Helpdesk Technician - US RENAL CARE - May 2024-Present
● IAM duties such as Managing user access to facilities and web apps
● Utilize a proprietary WebApp called AD Toolkit to manage Active Directory changes
● Add users to security groups, change clinic access, manage passwords and lockouts, and account creation
● Add/remove application access and account creation for proprietary and 3rd party web apps
● Manage device OU’s in Active Directory directly
● Administer authentication and user accounts through DUO applicationCisco AnnyConnect VPN and DUO Administrator dashboard
● Manage mobile devices within Microsoft Intune 1500 Devices)
● Provide white glove service to all clinics and corporate employees and executives
● Support a wide range of machines in a mostly windows environment including desktops, laptops, thin clients, and a variety of dialysis machines
● Mobile device management supporting apple products iphones and ipads
● Network troubleshooting on Meraki dashboard
● Data Loss Prevention and bitlocker recovery troubleshooting with Trellix
● Remote printer administration with Printer Logic
● System wide recovery effort in the Crowdstrike upgrade
● ITSM experience with ServiceNow and Manage Engine
● Provide remote support with various products including VNC, Configuration manager, Remote desktop services,Quick assist.
● VPN support with Cisco AnyConnect VPN
● Windows 11 Rollout
IT Helpdesk Technician - COUNTY OF SAN DIEGO - October 2023-May 2024
● Provide white glove service to all county employees, vendors, and contractors
● Assist in account management through Citrix Storefront applications including Active Directory
● Remote desktop support utilizing Perspecta Logmein Rescue
● Troubleshoot problems with Microsoft 365 applications including Outlook and Teams
● Troubleshoot problems with Adobe Acrobat Reader
● Make and receive calls to and from users via the softphone application MAX
● Assist in Bitlocker Recovery issues
● Assist in password resets with Active Directory, IBM Mainframe, and AS400
● Utilize the ServiceNow ITSM to provide support to all users and track metrics of tickets
● Provide VPN and remote access support with Akamai Zero Trust Client Bartender - 4/15 - 10/23
Margin Trader - FIDELITY INVESTMENTS - 02/14-04/15
● Provide excellent customer support in account management and trade execution
● Place trades per client request
● Identify trades and market movements that caused margin calls
● Place trades to correct margin calls
● Notate actions taken and preferences expressed by client Senior Representative - PFS INVESTMENTS - 06/13-02/14 Provide a sound financial future through income protection and long term planning.
• Expert in selling various types of life insurance policies
• Communicates regularly with potential clients to offer insurance deals based on their financial status, requirements and needs
EDUCATION
Tarrant County College, Hurst, TX
LICENSES
Life Insurance Agent License (Expired)
Financial Licenses: Series 6, Series 7 and Series 63
(Expired)
AWARDS
Eagle Scout
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