Team Member Call Center

IDALIS RIVERA

661-***-****, **************@******.***, Earlimart, Ca, 93215

SKILLS

• Workplace Safety

• Fluent in English & Spanish

• Call Center Operations

• Computer Skills

• Adaptability and Flexibility

• Maintaining Client Records

EXPERIENCE

Team Member, Nov 2023 - Jan 2025

Big B's Chevron, Earlimart, Ca

• Restocked supplies to keep teams productive.

• Adapted to operational needs, taking on different roles to support workflow.

• Completed numerous orders and projects per shift with high accuracy.

• Supported fellow team members with regular tasks and activities. Outreach Specialist, Nov 2021 - Sep 2024

California Farmworkers Foundation, Delano, Ca

• Attended trainings for personal development.

Researched grant opportunities related to outreach efforts and assisted in proposal writing.

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• Prepared reports on outreach efforts to present to supervisors or boards of directors. Coordinated with local organizations to establish partnerships and collaborations for events and initiatives.

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Monitored program effectiveness through data analysis and adjusted strategies as needed.

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• Navigated multiple computer applications while conversing with customers. Stower, Sep 2024 - Mar 2025

Amazon, Visalia, Ca

Scanned products with handheld devices to update system records and maintain accurate tracking.

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Communicated with fellow stowers to coordinate efforts and maintain workflow efficiency.

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Met high productivity targets by quickly moving between locations and making product decisions.

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PROFESSIONAL SUMMARY

Dependable team member with solid background supporting group with hardworking approach. Takes advantage of every opportunity to go beyond basics and serve customers with speed and diligence.Good at troubleshooting problems and building successful solutions.

EDUCATION

Criminal justice

Bakersfield College, Delano

High School

Delano high, Delano, May 2014

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