Customer Service Agent
Resume:
EDUCATION
SELEINA EWAN
CONTACT Customer Service Agent
************@*****.***
Montego Bay, Jamaica
SKILLS
Customer Service
Typing Data Entry
CRM
Appointment Setter
Chat & Email
Zendesk
Typing Skills
Effective Communication
Critical Thinking
Multitasking
Paitence
Active Listening
Detailed Oriented
Flexible
Inbound Calls
ANCHOVY HIGH SCHOOL
High School Diploma
2009-2014
2015-2016
HEART TRUST / NTA GRANVILLE
VOCATIONAL INSTITUTE
Certificate
WORK EXPERIENCE
PROFILE
A highly motivated and customer-focused Customer Service Agent with a passion for providing excellent administrative and clerical support. Possessing excellent communication and problem-solving skills to ensure customer satisfaction and customer products the fits there needs. Dynamic customer support representative with 4+ years of experience, consistently achieving 95% customer satisfaction rate. 24-7 Intouch 2020 - 2024
Customer Service
Teleperformance 2018 - 2020
Customer Service
2017 - 2018
Centerfield
Actively accept customers phone calls to proactively address inquiries regarding to there orders being delivered. Provide information about customer orders, follow up on previous interactions, gather feedbacks.
Build positive customer relationships, often with a focus on customer retention and satisfaction.
Maintaining ongoing communication with assigned customer accounts to build strong relationships and ensure loyalty. Assisted customers via chat. Answered and ask questions and resolved issues.
Provided information about about appointments and book hotels and flights
Followed up with customers to ensure satisfaction. Reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks
Ensure customer verify account before assisting
Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items. Ensure a positive customer experience with chat.
Ensure customer understand and is satisfied with each steps.
Chat Agent
Contact this candidate