Customer Service Delivery Driver
Resume:
TERRELL
HOWARD
************@*****.***
Olive Branch, MS 38654
www.linkedin.com/in/terrell-
howard-42363a142
Adept at ensuring timely and accurate deliveries, I excelled in route planning and customer service at McLane Company, driving over 600 miles daily. My proficiency in vehicle maintenance and strong navigation abilities led to significant cost savings and enhanced customer satisfaction, establishing a track record of reliability and efficiency. Hardworking Professional Delivery Driver preparing and completing high volume of daily deliveries. Focused on accuracy and customer service. Offering 12 years of safe driving experience.
PROFESSIONAL SUMMARY
Operating vehicles
Safe Driving Practices
Strong Navigation Abilities
Vehicle maintenance knowledge
Maintaining cleanliness
Maintaining safety
Troubleshooting systems
Physical stamina and strength
Route Planning
Professional Appearance
Basic Mechanical Skills
Customer Service
Time Management
Safe Driving
SKILLS
Ashford University
San Diego, CA • 05/2017
MBA: Project Management
Southeastern Louisiana University
Hammond, LA • 12/2004
EDUCATION
Professional Development:
Business 101 & Marketing
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Relevant Coursework: Business
Profession 101 & Time
Management
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• 4.3 GPA
McLane Company - Professional Delivery Driver
Memphis, TN • 05/2017 - Current
Turner Dairies - Company Box Truck Driver
Memphis, TN • 02/2016 - 05/2017
CAREER CAP
Conducted thorough vehicle inspections before each shift, promoting safe driving practices and reducing maintenance issues.
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Prepared and coordinated up to 17 deliveries, 600 plus miles, 1200 plus cases daily.
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Maintained consistent on-time delivery rates, scan percentages, prioritizing punctuality and professionalism.
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• Adhered to all company guidelines and road regulations. Increased fuel efficiency through careful route planning, resulting in cost savings for the company.
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Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
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• Unloaded packages at customer site by using manual dollies. Adhered to traffic regulations consistently, minimizing accidents or violations on the job.
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Managed paperwork accurately and efficiently, ensuring prompt payment processing for all deliveries completed.
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Documented mileage, deliveries, pickups, customer issues and damages.
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• Inspected load security and checked for damages.
• Filled out load paperwork and DOT-mandated log books. Drove truck in urban and rural areas to expertly make high volume of deliveries.
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Developed strong relationships with customers through excellent communication and problem-solving skills.
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Determined quickest and safest routes for delivery by using effective planning and organizational skills.
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Coordinated closely with warehouse staff to ensure correct loading of items while accounting for weight limits.
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• Completed accurate paperwork for shipments, maintaining clear Bachelor of Arts: Criminal Justice
Relevant Coursework: C.J. 101 &
Security Management and
Priority
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• 3.2 GPA
Extracurricular Activities:
Football, Choir Musician
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Skills: Microsoft Excel · Windows
· Communication · Football ·
Teamwork · Physical Security ·
Athletics · NCAA Compliance ·
Sports · Disaster Response
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CERTIFICATIONS
Certificate of Recognition,
Mclane Company - 2022
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• Leadership Training - 2011
records for easy tracking and verification.
Responded professionally to customer inquiries and concerns, addressing issues effectively to ensure satisfaction.
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Operated box trucks in various sizes while adhering to safe driving practices in diverse environments including urban areas.
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Handled unexpected challenges calmly, such as traffic congestion or inclement weather conditions, adapting routes as necessary to maintain timeliness.
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Developed strong relationships with customers, fostering trust and reliability that led to repeat business.
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Provided excellent customer service, ensuring timely deliveries and proper handling of goods.
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I polled a few music composer friends of mine to see how they begin a new piece. I'm a self-taught keyboard... drummer...bass guitar player, and listening along to my favorite songs while learning how to compose piano music was an incredibly productive exercise. MUSIC COMPISITION
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