Senior Technical Customer Service
Resume:
TINA B. HILDEBRAND
Warner Robins, GA 31088
Phone: 478-***-****
Email:**********@*****.***
SECURITY CLEARANCE - SECRET
SUMMARY OF EXPERIENCE:
● Proficient in multi-tasking and detailed oriented
● 20+ years experience of administrative/clerical support
● Multi-phone line capability with customer service
● Proficient in most Microsoft applications
● Drew various technical illustrations for DOD aerospace contracts for 15+ years BUSINESS EXPERIENCE:
Senior Technical Illustrator GMRE 2022 to 2023
● While working remotely - Interpret engineering drawings, design and prepare wide variety technical illustrations for C5-ABN program.
● Review, develop, and edit technical manuals with recommended procedural changes
● Proficient in Illustrator and Photoshop various Microsoft applications Senior Technical Illustrator Systems Support Assoc. (SSAI)2019 to 2022
● Interpret engineering drawings, design and prepare wide variety technical illustrations for various DOD maintenance and flight manuals for the C130 software testing and procedural documents
● Review, develop, and edit technical manuals with recommended procedural changes
● Proficient in Illustrator and Photoshop various Microsoft applications
● Semi-proficient in Framemaker as technical writer Senior Technical Illustrator All Natives Services / Comptech 2013 to 2018
● Interpret engineering drawings, design and prepare wide variety technical illustrations with knowledge of system administrative IT systems
● Prioritize workload to meet suspense deadlines
● Review, write, edit and develop technical manuals for the H160 fixed and rotary wing manuals with recommended procedural changes
● Proficient in FrameMaker, Contenta, CTOR, TMIS and various Microsoft applications Illustrator/Writer Editor Conley Associates/CDO Technologies/TAMSCO 1998 thru 2013
● Establish and adhere to standards for various DOD technical documents
● Helps teams develop, research and analyze technical design specifications while maintaining style of content
● Produces high quality, complex, technically accurate deliverable DOD processes and documentations
● Support end users with useful reference materials while using specific software
● Interpret engineering drawings, design, develop and prepare wide variety technical illustrations /documents
● Works with developmental teams to prioritize workload with knowledge of system administrative IT systems allowing to meet accurate deliverable deadlines
● Review, develop, format and edit technical manuals with recommended/authorized changes or revisions for maintenance, flight and various procedural manuals for tugships for the US Army. Administrative Assistant TRW/SCITEK/J.M. Huber Corp 1980 thru 1998
● Administrative support - prepares documentation, spreadsheets, correspondence, briefings, meeting minutes, travel arrangements, and maintains personnel timesheets and databases
● Multi-phone lines and relief switchboard operator
● Proficient in most Microsoft and in-house applications Paraprofessional Houston County Board of Education 1979 thru 1980
● Assistant to teacher for 25 kindergarten children
● Administrative assistant to principal, school secretary/clerks, and librarian
● Filled in for all teachers in their absence and prepare lesson plans/art decorations for facility EDUCATION:
● A.L. Brown High School - Kannapolis, North Carolina * Graduated 1976
● Houston County Vocational School - Warner Robins, Georgia * 1978
● Macon State College - Macon, Georgia * Business * 1983
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