Program Manager Customer Service

Assistant Program Manager/ Transportation Specialist

*******@*****.*** 202-***-****

Washington, DC 20020

Penn Career Center/Anacostia Senior High School

**** - ****

Washington D.C.

outstanding customer service and public relations skills

ability to work independently organize and implement new ideas meet sensitive deadlines

outstanding oral and written communication skills

proficient in the use of Microsoft Office, Lotus, and Windows NT

Extensive knowledge in transportation, human resources, and public relations.

Proven oral and written communication skills.

Working knowledge of federal transportation requirements.

knowledgeable in the inventory management accountability system such as the Integrated Financial Management System (AAMS)

Entering Assets data in Integrated Financial Management System (AAMS)

Over ten years of progressive experience and documented success in the fields of transportation and property. Ability to work independently, organize and implement new ideas, and to meet time sensitive deadlines. Reputation for outstanding customer service and strong supervisory skills with the ability to make sound decisions in pressure situations. Extremely knowledgeable, intuitive, and dedicated to working in management and supervisory role.

Mandaree Enterprise Corp. c/o Environmental Protection

Assistant Program Manager/ Transportation Specialist

2021 - 2024 Washington D.C.

Responsible for monitoring vehicle acquisitions and disposal in the Federal Motor Vehicle Registration System.

Provided management and support to the nationwide network of the Environmental Protection Agency Fleet Managers (i.e., accessing the Automated Statistical Tool Database, daily contact, and assistance to the Fleet Managers as they input their data into the AST database.

Responsible for monitoring vehicle acquisitions, disposal, and recordkeeping; Developed quarterly/annual reports and analyzed data for submission to upper-level management.

Provided guidance and management for a blended team of 30 DOD civilian and contractor personnel. Responsible for the technical support services and monitoring of over 1,100 EPA and GSA vehicles.

Developed strategic planning to assess the impact on transportation policies and the consumption of alternative fuel; Developed performance reports achieved, meeting or exceeding target demands.

Maintained close working relationship with nationwide network of Motor Vehicle Coordinators.

Provided EPA-AST training to over 30 DOD civilian/contractor/subordinate fleet personnel.

Reviewed requisitions, coordinated deliveries, issued license plates, obtained original Certificates of Origin, and established/updated master record files within the EPA-AS

Extremely knowledgeable, intuitive, and dedicated to working in a management and supervisory role. Maintaining and updating employees' records, timesheets, and leave requests.

exhibited outstanding customer service and public relations skills

demonstrated the ability to work independently, organize and implement new ideas and to meet sensitive deadlines

shown outstanding oral and written communication skills

proficient in the use of Microsoft Office, Lotus, and Windows NT

Property Specialist

Mandaree Enterprise Corp. c/o Environmental Protection Agency

- current

Data Entry in AAM

I currently schedule, coordinate, conduct physical inventories, and reconcile accounts, including research, document preparation, and record adjustments.

I maintain and prepare both internal and external correspondence, which includes submitting annual reports.

I am also responsible for classes, property transfer documents, custodial records, the voucher register, preparing training, and assisting in conducting audits and/or property management review

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