Customer Service, Hospitality, IT, Security, Management, Logistics

Anthony Steele

***************@*******.*** 202-***-**** www.linkedin.com/in/anthonysteele1

Professional Summary

Highly adaptable professional with a strong background in customer service, security operations, and team management. Proven expertise in providing exceptional service, maintaining safety standards, and optimizing operations in dynamic environments. Adept at problem-solving, communication, and building positive relationships with diverse stakeholders.

Key Skills

- Customer Service and Hospitality

- Personnel Security and Risk Assessment

- Communication and Interpersonal Skills

- Conflict Resolution and Problem-Solving

- Physical Protection and Emergency Response

- Leadership and Team Development

- Proficiency in Microsoft Office and Security Tools

- Critical Thinking and Decision-Making

Professional Experience

Host/ Server Appeal Catering Company 2012 –2014

-Coordinated event logistics, ensuring smooth setup, execution, and breakdown of catering services for weddings and corporate events.

-Provided professional food and beverage service, taking orders, serving guests, and ensuring timely delivery of meals at large-scale events.

-Managed guest interactions, addressing inquiries and ensuring a high level of customer satisfaction throughout the event.

-Collaborated with event planners and kitchen staff to ensure all service details, timelines, and client preferences were met seamlessly.

Host/Server/Security SALT 2022 – 2024

-Greeted and seated guests, managing reservations and optimizing seating arrangements to ensure efficient service flow.

-Provided attentive food and beverage service to guests, including taking orders, delivering items, and ensuring customer satisfaction.

-Monitored and enforced safety protocols, maintaining a secure environment for guests and staff while managing crowd control.

-Collaborated with team members to resolve customer issues and provide high-quality service, contributing to a positive guest experience.

Host/ Server/ Security Golden Margarita 2022 – 2024

-Welcomed and seated patrons, managed reservations, and ensured optimal seating arrangements for smooth service operations.

-Delivered exceptional food and beverage service, including taking orders, serving meals, and addressing guest needs.

-Oversaw safety measures and maintained a secure environment, ensuring the well-being of both guests and staff.

-Worked closely with team members to resolve customer concerns and ensure a memorable dining experience.

Solutions Architect Microsoft 2019 - 2025

- Conducted customer training sessions to enhance product knowledge and user experience.

- Performed weekly audits to ensure safety compliance and operational standards.

- Designed and implemented disaster recovery solutions to maintain secure operations.

- Delivered exceptional support to clients, strengthening customer satisfaction and loyalty.

Premier Field Engineer Microsoft 2019 - 2022

- Worked in security operations centers, collecting and analyzing incidents to mitigate risks.

- Deployed security solutions for cloud environments, ensuring data protection and compliance.

- Monitored resources to optimize performance and cost while maintaining high safety standards.

- Assisted in troubleshooting issues to minimize downtime and enhance user satisfaction.

Intelligence Supervisor U.S. Army 2016 - 2018

- Conducted 500+ background checks and interviews to ensure personnel security.

- Provided logistical and physical protection for high-profile individuals in sensitive situations.

- Oversaw intelligence collection and risk analysis to prioritize operational decisions.

- Coordinated cross-agency meetings to foster collaboration and achieve mission objectives.

Intelligence Team Member U.S. Army 2014 - 2015

- Facilitated humanitarian aid efforts, improving community relations and safety.

- Handled and transported classified materials while maintaining strict security protocols.

- Delivered briefings and reports to enhance situational awareness and readiness.

- Negotiated agreements to de-escalate tensions and maintain a secure environment.

Certifications

- Azure Security Engineer Associate

- Comptia Security+ Certification

- CPR Certification

- Special Operations Combative Training

- Special Operations Firearm Training

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