Customer Service Representative

Kimberly Brown

Salt Marsh District

Falmouth P.O

Trelawny

Tel #: 876-***-****

Email address: **************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and motivated, known for strong organizational skills, attention to detail, and the ability to work well under pressure. Eager to leverage knowledge and develop practical experience in a dynamic work environment. Adaptable, quick to learn and committed to contributing effectively to team goals.

Skills

Time management and multitasking skills

Active listening

Strong problem-solving abilities

Written and Verbal communication

Relationship Building

Problem Solving

Team collaboration

Negotiation

Customer Service

Email chat

Work Experience

Customer Service Representative

Radius July 2023- February 2025

Responsible for answering and handling inbound calls to customer via phone

Maintain solid customer relationships by handling question with speed and professionalism

Record important detail of customer interaction

Maintains confidentiality

Freight Forward clerk

Astrid Jamaica Limited November 2019- June 2023

Create customs documentation, communicate with customer to understand their shipping needs, addressing inquiries.

Coordinate with airline, shipping line, supplier, contractor contract to ensure smooth shipment and compliance customer requirement.

Reconciliation of deferred payment statement.

Aviation Security Officer

Longport Aviation Security July 2019-September 2019

Screen passengers and also their baggage,

Ensuring no authorization person gain access to airside

Cargo security using approved screening equipment

Collection Agent

Teleperformance January 2015- June2018

Monitor accounts to identify outstanding debts

Negotiate payment plan

Maintain record of accurate records of all communication and payment

EDUCATION

Spot Valley High upper six (6) 2013-2014

Spot Valley High School 2008-2013

REFERENCES

Available Upon Request

Contact this candidate