Python, Tableau, SQL, Microsoft Excel

Richa Rishu

+1-951-***-**** - *****.*****@*****.***.*** - https://www.linkedin.com/in/richa-rishu/ - Los Angeles, CA EDUCATION

University of California, Riverside June 2026

Master of Business Administration (Information Systems), GPA : 3.76

• Leadership at Product Club

• Communication Executive at Women in Business

L.N.Mishra College of Business Management May 2017 Bachelor of Business Administration, GPA : 3.5

SKILLS

Management: Product Management, Cross Functional Leadership, Operations, Portfolio, Customer Relationship Tools: Data Analysis, Adobe Photoshop, Microsoft Office, Agile Methodology, ServiceNow, Jira, Oracle Flexcube Languages: Python, SQL, Tableau

EXPERIENCE

HDFC Bank Bihar, India

Deputy Manager - Operations Aug 2022 - Sep 2023

• Utilized data analytics and KPIs to optimize operations, achieving a 15% increase in customer satisfaction.

• Facilitated cross-functional collaboration to analyze user data, driving product and service customization for 30,000+ monthly users.

• Onboarded 50+ retail banking staff to new systems, leading product training sessions to drive adoption and efficiency.

• Developed standardized procedures, reducing errors by 25% and improving workflow efficiency.

• Ensured full regulatory compliance, achieving flawless results in internal and statutory audits. Kotak Mahindra Bank Bihar, India

Assistant Manager - Operations July 2021 - July 2022

• Boosted revenue with customer engagement and cross-selling, increasing sales conversions by 20% and product penetration by 10%.

• Optimized operations, reducing inefficiencies by 20% and improving customer experience.

• Led initiatives to grow Branch CASA, achieving a 25% year-end increase in balances.

• Maintained audit success with zero discrepancies, mitigating risks and improving compliance by 18%.

• Enhanced customer retention by 12% through personalized service and proactive communication. Kotak Mahindra Bank Bihar, India

Associate - Retail and Operations Aug 2018 - July 2021

• Successfully handled portfolio of $17M+ Book for clients across 40 departments under Government of Bihar.

• Delivered tailored account services to the Government of Bihar, enhancing product adoption and meeting 100% of MIS requirements.

• Conducted cost-benefit analyses for prospective customers, increasing purchase conversions by 20% and boosting revenue by 15%.

• Facilitated cross-vertical collaboration to resolve client requests, achieving a 98% adherence to stipulated TAT. PROJECT

Luckin Coffee Data Analysis Nov 2024

Microsoft Excel, Tableau, Kaggle Dataset

• Analyzed expansion opportunities by performing geospatial analysis on store location data.

• Cleaned and prepared data, then visualized heatmaps in Tableau to identify high-potential areas.

• Applied K-means clustering to determine optimal city-specific locations for new store openings. CERTIFICATIONS

* Google Project Management: Professional Certificate

* Google AI Essentials

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