Service Manager Automotive
Resume:
Douglas Milton
Miami, FL **15
***********@*****.***
Dear Hiring Manager,
I am a highly experienced and ethical Automotive Service Manager with a strong track record of exceeding customer satisfaction ratings and performance standards. With years of experience in various service environments, I have worked with a variety of makes, both foreign and domestic. I have a strong background in automotive aftermarket, repair, and parts, as well as contract negotiation, fleet management, and dealer management. I have a strong interest in muscle cars, and my skills include diesel and trucking knowledge, and proficiency in customer retention and training. My education includes a high school diploma from Coral Park HS and I have attended the University of Miami for mechanical engineering. I also have experience in heavy equipment, motorsports, and welding. With my extensive experience and skills, I feel I would be well-suited for this management role.
Sincerely,
Douglas Milton
Douglas Milton
Service Manager
9061 SW 157th Street
Miami, FLorida 33157
***********@*****.***
SKILLS
Highly ethical and experienced automotive service manager with a proven track record of exceeding customer satisfaction ratings and performance standards. Many years of experience working with various makes in the passenger vehicle and heavy truck segments in varying service environments Qualifications & Certifications
● Six Sigma Lean Logic
● Six Sigma Introduction
● Six Sigma Product Management
EXPERIENCE
Florida Detroit Diesel Allison, Miami - Allison Service Supervisor 2015 - PRESENT
● Resolve customer complaints
● Supervised shop maintenance and clean up duties as needed
● Directed procurement of parts and servicing materials
● Maintained records and generated reports
● Monitor operations and ensure that services are rendered conform to company policy and standards
Lou Bachrodt Freightliner, Miami - Service Manager 2013 - 2015
● Supervised the work of 10 diesel technicians and service support staff
● Review operational expenses and reports for accuracy
● Hire, discharge and assist in training employees
● Performed inventory control
Cummins Power South, Miami - Service Manager
2011 - 2013
● Supervised a team of 20 automotive and diesel technicians as well as service support staff
● Reviewed applications, scheduled and conducted interviews, hired, and terminated when necessary
● Contact advertising media to publicize services
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