Data Entry Customer Service

ROSE M. ROSADO

860-***-**** ******@*****.***

Professional Experience

Data Entry Specialist (Remote) Self-Employed November 2019 – Present

Accurately entered and managed extensive datasets, maintaining a high level of precision and efficiency.

Organized and categorized data for seamless reporting and record-keeping.

Provided superior client service, resolving data discrepancies via clear and professional communication.

Customer Service Representative (Remote) Freelance November 2019 – Present

Delivered exceptional customer support through email, chat, and phone, achieving consistently high satisfaction ratings.

Resolved issues and complaints with empathy, ensuring a positive customer experience.

Maintained detailed documentation of interactions to enhance reporting accuracy and customer follow-ups.

Manufacturing Technician II Coherent June 2020 – July 2024

Assembled and tested medical devices in a sterile, clean-room environment, meeting strict quality standards.

Conducted fiber testing and shared best practices by mentoring new hires.

Collaborated with cross-functional teams to optimize manufacturing processes.

Sterile IV Pharmacy Technician SCA Pharmaceuticals February 2019 – November 2019

Compounded sterile IV formulations in compliance with clean-room safety protocols and quality standards.

Ensured adherence to strict sterilization guidelines while achieving precision in product preparation.

Assembler Lockheed Martin September 2017 – January 2019

Partnered with engineers to diagnose and resolve hardware issues, ensuring timely project completion.

Utilized J-STD certification to meet production and quality benchmarks.

Onboarded and trained new team members, facilitating a smooth transition and knowledge transfer.

Education

Grantham University 2012 – 2017

Bachelor of Arts in Criminal Justice

Associate Degree in Criminal Justice

Branford Hall Career Institute 2006 – 2007

Diploma in Massage Therapy

National Puerto Rican Forum 1992 – 1993

General Educational Development (G.E.D.)

Skills

Technical Proficiency: Data Entry, Fiber Optic Cabling, J-STD Certification, Troubleshooting, Machine Operation, Medical Device Assembly

Customer Service: Active Listening, Conflict Resolution, Remote Support, Multitasking

Clean Room Expertise: Sterile IV Formulations, Clean-Room Assembly, Safety & Sterilization Protocols

Core Strengths: Leadership, Collaboration, Quality Control, Attention to Detail, Punctuality

Contact this candidate