Customer Service Event Manager

Sherry Smith

***** ******* ***

Lynwood Il *****

Phone: 708-***-****

Email:****************@*****.***

1

Professional Vision Statement

A strategy-oriented full spectrum Customer service and event Manager offering a tradition of performance excellence at leading simultaneous complex projects from concept to completion in high performing, fast-paced corporate and consulting environments. I am poised to create value with an outstanding ability to visualize the big picture, build peak-performance teams, and manage cross-functional initiatives and objectives. My professional demeanor and corporate experience in large environments will make me an effective member of any organization.

Summary of Qualifications

Strategic thinker with demonstrated ability to lead diverse teams in meeting aggressive business goals and objectives.

Results oriented Customer Service and Event manager with over 10 years of Professional Management, and Process Management experience.

Analytical problem solver that researches efforts to determine essential issue’s, innovate strategic plans to correct immediate problems and proactively establishes long and short-term plans to accomplish objectives.

Focused manager that creates and implements tactical solutions to corporate leadership to ensure greater success in a highly competitive market.

Experienced in leveraging and influencing support functions such as Marketing, Sales, Consumer Relations, Sourcing, Scheduling, and Vendor Management to achieve goals and objectives. Professional Skills

Strategic Planning & Execution MS Word/Excel Corporate Administration Training & Development Customer Service

Professional Experience

9/2012 to Present Lifestyle Project Management Inc., Chicago, IL Administrative Assistant/Project Coordinator

Created new business reports, presentations, activity reports, charts, invoices and other documents used for client solicitation and sales calls.

Developed internal management system used to sets up and maintain client files and records.

Introduced electronic mailing application used to contact clients/consumers (Mail Chimp) and establish consistent corporate correspondence.

Managed the development and coordination of large mailings for client events and special projects.

Responsible for all corporate T&E coordination and expense management including clients and media.

Sherry Smith

19501 Oakwood Ave

Lynwood Il 60411

Phone: 708-***-****

Email:****************@*****.***

2

Provided administrative on/off site support for entire account roster (over 30 clients), acted as lead for all ground support operations.

Coordinated all client meeting needs, agendas, and facilities.

Created client presentations and proposals for annual recaps and new fiscal year presentations.

Reported all client activities to upper management, during weekly project update meetings.

11/2011 to 8/2012 Raining Rose Inc,Cedar Rapids, IA Production Assembler

Team Lead and product loader for day shift

Processed client files and applications.

Responsible for daily product inspections.

Supervised the warehouse staff in the proper practice of palletizing and loading/un-loading of freight vehicles.

Took monthly supply inventory and sorted mail.

08/2003 to 10/2011 H&H Ventures/Ready Wireless, Hiawatha, IA Senior Programmer

Provided technical support to line engineers responsible for programming cell phones.

Coordinated all personal responsible for management of customer accounts and data entry.

Scheduled quarterly meetings and conference calls.

Completed supply inventory, monthly forecast reports, originating spreadsheets, maintaining client files and client contracts

Processed expense reports and conducted new hire orientation

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