Program Manager Technical
Resume:
Marcus J Smith
302-***-**** l ***************@*****.*** l LinkedIn URL Medium
SUMMARY
Experienced Technical Program Manager/Agile Coach with a proven track record of leading cross-functional teams to deliver high-impact initiatives, driving innovation, and ensuring operational excellence. Skilled in managing complex projects and programs, with a focus on enhancing security, process improvement, and time-to-market acceleration. Adept at utilizing tools such as Jira, Confluence, Smartsheet, Asana, and Monday.com to drive transparency, optimize workflows, and align efforts with business objectives.
MAJOR ACCOMPLISHMENTS
Technical Program & Project Management
Tools: Jira, Confluence, Smartsheet, Asana
●Utilized the AI DLP tool Nightfall to detect customer PII leaks, acting as a liaison between Security and Business teams to update Security Policies, resulting in the prevention of over 25,000 potential consumer data exposures.
●Partnered with executive leadership to define a technical roadmap that accelerated time-to-market for key innovations by 30%, enhancing competitive positioning.
●Led the execution and remediation efforts of Cobalt.io penetration tests, Qualys external scans, and compliance findings for a sales enablement software, ensuring readiness for a high value investment.
●Spearheaded the implementation of OperoFax within Salesforce, allowing document uploads and faxing without external website access. This streamlined customer service workflows and enhanced client PII security by eliminating the need to transmit sensitive information through Slack.
●Directed the implementation of Smartsheet as a new project management tool, improving transparency and providing clearer visibility into business progress towards company OKRs.
●Spearheaded cross-functional teams to successfully deliver 34 products/features, meeting all project milestones and adhering to timelines.
Scrum & Agile Coaching
Tools: Jira, Confluence, Monday.com
●Led an Agile workshop at ZenBusiness, emphasizing artifacts and ceremonies, leading to a 16% baseline velocity increase by the end of Q1.
●At Indeed, standardized Agile Practices to prepare for transitioning to a Scrum of Scrums by coaching 25 Product Teams on Scrum best practices, leading to a 7% decrease in delivery time.
●Reduced sprint planning and refinement time by 33% through the implementation of more efficient planning/refinement practices.
●Utilized Jira reporting and dashboards to track project progress, identify bottlenecks, and make data-driven decisions to improve project delivery.
●Trained team members on Jira best practices and usage, increasing team efficiency and ensuring consistent adoption of Agile practices.
●Created customized Jira workflows, issue types, automations, and fields to align with team and project requirements, enhancing project management processes.
Product Management & Go To Market Strategy
Tools : Figma, Miro, Google Analytics, Mixpanel, UserTesting.com, Tableau
●Utilized market research and competitor analysis to inform product strategy for an AI Prompt Library, resulting in a curated starter library of 20+ prompts and customized outputs tailored to individual business needs.
●Crafted and implemented a holistic Go-to-Market strategy for the ZenBusiness Logo Kit Product, driving a 6% increase in customer acquisition and an 11% revenue growth in the initial quarter post-launch.
EMPLOYMENT HISTORY
●Darkhive - San Antonio, TX (2024 to 2025)
Director, Technical Program Management
●ZenBusiness - Remote (2021 to 2024)
Senior Program Manager
●Smartsheet - Remote (2021 to 2021)
Solutions Consultant
●Indeed- Austin, TX (2018 to 2021)
Program Manager
●JP Morgan Chase- Newark, DE (2018)
Project Manager
●KFS Management Services- Wilmington, DE (2017 to 2018)
Agile Instructor
●Watchful Eye Security - Wilmington, DE (2017 to 2017)
Scrum Master
EDUCATION
Bachelors of Business Administration
Johnson & Wales University - Providence,Rhode Island
CERTIFICATIONS
Generative AI Fundamentals (2023)
Advanced Scrum Master (A-CSM) (2023)
Scrum Alliance
Certified Associate (2022)
Salesforce
Smartsheet Product Certified User (2021)
Smartsheet
Certified Blockchain Expert (2018)
Blockchain Council
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