Customer Service Manager
Resume:
Victor Jones
Burleson, TX *****
******@******************.***
Seasoned Senior Customer Service Manager with broad experience in leading diverse teams, driving customer satisfaction improvement initiatives, and streamlining processes for efficiency. Strengths include strategic planning, team leadership, conflict resolution, and customer relationship management. In previous roles, have successfully enhanced overall customer experience scores by implementing innovative strategies and fostering a culture of continuous service improvement. Work Experience
Senior Customer Service Manager
VIP Construction LLC-Burleson, TX
March 2012 to Present
Provided leadership, guidance and support to customer service representatives. Developed and implemented customer service policies and procedures. Resolved escalated customer complaints in a timely manner. Project Manager/Construction Superintendent
VIP Connection/ strews JV-Fort Worth, TX
July 2017 to December 2019
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Education
Associate of Applied Science in Computer Aid Design Tarrant County College District - Fort Worth, TX
April 2006 to April 2006
High School Diploma
Franklin D Roosevelt High School - Dallas, TX
June 1981 to June 1981
Skills
• Complaint Handling Service Quality Assurance
CRM Software Moto test, jobs, control any situation, safety Sales Support budget deliver on time customer service
• Relationship Management
• Customer Relationship Management
• Project Management
• Business Development
• Business Analysis
• Microsoft Project
• Computer Networking
Links
mail.com
Certifications and Licenses
OSHA 10
LEED Certification
PMP
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