Customer Service Agent

Location:

Posted:

May 20, 2025

Resume:

Objective

A dedicated customer service professional with extensive experience 5+yrs in the industry; Looking to secure a challenging as well as a responsible position in reputable organization to expand and give opportunity to fully utilize my learning, knowledge and skills while making a significant contribution to the success of the company.

Ability Summary

Computer Literacy

Teamwork/Problem-solving

Customer Account Management

Clericial

Building Customer Trust and Loyalty

Issue and Complaint Resolution (De-escaltion Techniques) Inbound/Outbound Calling

Upselling Products and Services

Upbeat and Positive Personality

Strong Communication

Practice Patience and Empathety

Employment History

05/2019 - Current Customer Service Agent

(REMOTE) Results-Cx, Kinston, NC

Provided high-quality customer service to an average of 30 to 50 clients per day, maintaining a 90% first-call resolution rate.

Actively participated in team-wide training initiatives to continually enhance product knowledge and customer service skills.

Liaised with customers, management and sales team to better understand customer needs, recommend appropriate solutions and sales. Offered advice and assistance to customers while paying attention to particular needs or wants.

Commended for exceptional problem-solving skills and the ability to effectively handle complex customer inquiries and complaints.

Boosted Sales revenue by skillfully promoting diverse service options. 06/2017 - 12/2023 Cashier and Salesperson

Belk/252 KINGS TOBACCO & VAPE, Kinston, NC

Assisted 50+ daily customers with checkout, answering outstanding questions. Collaborated with other cashiers, offering assistance to other teammates during busy times.

Managed inventory and directed support to assist customers who asked for specific items.

08/2023 - 11/2023 Phone Representative

T Roc Wireless, Kinston, NC

Achieve Sales goals negotiating with customers

Discuss cellular equipment, usage and troubleshooting equipment problems. Answer incoming customer calls in a professional and courteous manner Priscilla Connor

1002 Rosanne Drive, Kinston, NC 28504

Phone: 252-***-****

Alt Phone: 252-***-****

Email: *************@*****.***

11/10/24, 6:48 PM RESUME

https://www.ncworks.gov/vosnet/ResumeBuilder/ResumePages/ResumeView.aspx?enc=fp1nPMAMRiUAZwYd0fjsDjiLG7qxM2/LpCId8mDit2M= 1/3 Provide customers with product and service information 07/2020 - 05/2023 Production Associate

Smithfield Foods, Kinston, NC

Process Line/ Production. Inspect Meats for foreign material. 07/2021 - 03/2023 Processing Specialist

Carmen Jones/Jake A Parrot Insurance, Kinston, NC

Acquired insurance sales skills in a HANDS ON ENVIRONMENT Coordinate Claims adjudication

Conduct ongoing monitoring of claims activities and report to management scheduled appointments with prospective clients.

03/2013 - 07/2020 Schooling

Lenoir Community College, La Grange, NC

Microsoft Office Computer Basics ::; CNA1/2::: 5 different insurance license and multiple certificates

07/2010 - 11/2015 Inspections/ Assembler

Electrolux Major Appliances, Kinston, NC

Quality Control. Inspecting dishwashers for scratches, dents, dirt, and any other damages before being boxed and shipped off for sales. Education History

General High School Curriculum

High School Diploma

JH Rose High School / Pitt Community College, Greenville, NC General

High School Diploma

JH Rose High School, NC

Occupational Licenses, Certificates and Training

11/2023 Property And Casualty

NC DOI

07/2023 NC LIFE INSURANCE AGENT

NC DEPT OF INSURANCE

06/2023 NC Accident Health & Sickness Ins Agent

NC DEPT OF INS