Customer Service Retail Sales
Resume:
MAULA BARI
MANAGER F OR T R AVEL I NDUSTRY
*********@*****.***
Holbrook, MA 02343
Contact
With over 40 years of experience in the travel industry, including a pivotal role at Up and Away Travel, I excel in customer service and management. My expertise in sales and marketing has significantly increased revenue, while my leadership has consistently enhanced team productivity and client satisfaction. Renowned for first-class service delivery and exceeding corporate account expectations. P r o f e s s i o n a l Summary
S k i l l s
Customer services Management
Sales Marketing
Operations Excellent customer service
Strong negotiation skills Regulations and compliance Mentoring and training Retail sales
Flexible schedule availability Travel research
Exceptional communication Time management expertise Travel insurance
SPECIALIZED TRAVEL COUNSELOR, CORPORATE ACCOUNTS
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
Sep 2021 - Present
SENIOR AIR CONSULTANT
VANTAGE DELUXE WORLD TRAVEL — Boston, MA
Feb 2011 - Jul 2021
E x p e r i e n c e
Specialized travel counselor for corporate accounts virtually Catering to corporate clientele with first and business class reservations predominantly Utilizing years of industry experience while delivering first class customer service and exceeding expectations Focusing on first and business class clientele sales, deviation between travel dates on different airlines, maximizing profit margins on sales through quality customer service Developed successful solutions tailored to clients' specific needs. Utilized strong communication skills when interacting with clients or colleagues both verbally and written.
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MANAGER
UP AND AWAY TRAVEL — Boston, MA
Oct 2005 - Jan 2011
OFFICE MANAGER
MGM TRAVEL INTERNATIONAL — New York, NY
Jul 2004 - Aug 2005
SENIOR CORPORATE CONSULTANT/TEAM LEADER
AMERICAN EXPRESS TRAVEL — Toronto, ON
May 2000 - Feb 2003
INSTRUCTOR/COUNSELOR
INTERNATIONAL INSTITUTE OF TRAVEL — Toronto, ON
Feb 1999 - Apr 2000
MANAGER TRAVEL DIVISION
AIR TECH LIMITED — New York, NY
Sep 1996 - Dec 1998
GROUP TRAVEL COORDINATOR
A.W. AUJAN & BROS — US
Aug 1992 - Feb 1996
DISTRICT MANAGER
REEMAN TRAVEL/BENZAID TRAVEL — Taif, Saudi Arabia
Mar 1991 - Jun 1992
MANAGER
REEMAN TRAVEL — Dhahran, Saudi Arabia
Oct 1982 - Mar 1991
Implemented process improvements resulting in increased efficiency throughout the organization. Managed the branch office, hire and train new staff, issued airline tickets for clients, resolved customer service issues in a timely manner, regularly monitor feedback from customers to enhance productivity, biweekly meetings with staff members and upgrade ourselves with the latest developments/ trends Responsible for generating more revenue and sales, looking after clients/staff issues Handled mainly the VIPs of the corporate account that was assigned, attended monthly meetings to discuss achievements and short comings, scheduling, and monitoring staff members of my team Teach students the entire travel and tourism course, help students with job hunting and volunteer at travel agencies and other companies for future placement
Responsible for the division, hiring/training new staff, making leisure and group reservations
(international/domestic), focused mainly on acquiring new corporate clients and resolved customer service issues
In charge of travel and its related services for the entire group, prepared yearly travel budget, minimized cost of travel arrangements i.e., airline tickets, hotels, car rentals and all logistics etc., arranged business and leisure trips for executives and members of the management and their affiliated partners such as Bass International, Forexim, Quaker Oats, Cadbury International, Wrigley's, Chupa Chups and Vimto Plc Managed the entire operation in Taif, comprising of IATA, GSA, and Cargo office, supervised multinational companies such as McDonald Douglass, General Dynamics, Cobra, Sofresa with regards to mobilization of staff and executives, shipments of goods, endangered species by air and sea Managed an office of multinationals in Dhahran, traveled and recruited staff form overseas, budgeted and
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controlled the expanses of the branch, major corporate clients included Aramco, Thompson, Lear Seigler, British Aerospace and Boeing Middle East, sales achievements of such clients made us one of the top ten leading travel agencies
COMPLETED COURSEWORK TOWARDS ASSOCIATE DEGREE MARKETING & SALES STRANTON COLLEGE — NY
COMPLETED COURSEWORK TOWARDS TRAVEL AGENCY COURSE
TOURISM TRAINING INSTITUTE
COMPLETED COURSEWORK TOWARDS ADVANCED TARIFF AND TICKETING COURSE SWISS AIR
COMPLETED COURSEWORK TOWARDS ADVANCED TARIFF AND TICKETING COURSE LUFTHANSA TRAINING INSTITUTE
COMPLETED COURSEWORK TOWARDS ADVANCED TARIFF AND TICKETING COURSE KLM TRAINING INSTITUTE
COMPLETED COURSEWORK TOWARDS ADVANCED SALES AND MARKETING BRITISH AIRWAYS TRAINING INSTITUTE
COMPLETED COURSEWORK TOWARDS BACHELOR OF COMMERCE
DHAKA UNIVERSITY
Education
L a nguages
Bengali
Native
English
Bilingual
Arabic
Beginner
Thailand, Singapore, Malaysia, Vietnam, Indonesia, China, Burma, Japan, Korea, Mongolia, Sri Lanka, India, Pakistan, Bangladesh, Saudi Arabia, Jordan, Egypt, United Arab Emirates, Bahrain, Qatar, Kuwait, Yemen, Oman, Netherlands, Switzerland, Germany, Austria, Sweden, Denmark, United Kingdom, France, Spain, Portugal, Italy, Russia, Ukraine, Bulgaria, Finland, Norway, Iceland, Kenya, Tanzania, Uganda, South Africa, Sudan, Morocco, Tunisia, Senegal, Zambia, United States, Canada, Brazil, Venezuela, Costa Rica, Argentina, Peru, Bolivia Traveldestinations
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