Customer Service Manager

Contact

************@*****.***

www.linkedin.com/in/april-

musgrove-64b5a6191 (LinkedIn)

Top Skills

Financial Analysis

Spreadsheets

Customer Analysis

Languages

English (Native or Bilingual)

April Musgrove

Customer Service Manager with expertise in financial analysis and customer relations

Monroe, Georgia, United States

Summary

I am a born and bread Georgia girl. Go Dawgs!

I have one son, two amazing grandchildren and a grand-pup that I love more than life itself.

I have worked for as long as I can remember, starting in my dad’s engine repair shop. I have spent the last 26+ years working with insurance in one form or another.

In my current role at Evans, Simpson & Associates, Inc., I lead a team of 15 customer relations professionals, driving customer satisfaction and business development for financial institutions and their insurance needs. I have successfully analyzed customer data to identify issues and implement solutions, resulting in an 80% improvement in error ratios. My experience in developing impactful relationships with customers has been instrumental in enhancing productivity and achieving business growth.

I am a resourceful, results-oriented management professional with proven success in managing a broad range of operations including staff training and development, customer service and support, process improvement initiatives, workflow planning and management.

I love my work and I am eager to bring my expertise to your team and contribute to your continued success.

Experience

EVANS, SIMPSON & ASSOCIATES, INC.

Customer Service Management

EVANS, SIMPSON & ASSOCIATES, INC.

Page 1 of 2

24 years 2 months

Sr Customer Service Representative

April 2001 - Present (24 years 2 months)

Customer Service Manager

April 2001 - Present (24 years 2 months)

Snellville, Georgia, United States

• Lead and train a team of 25 customer relations professionals to achieve customer satisfaction and growth for financial institution clients.

• Analyze customer data to identify issues and implement solutions, resulting in an 85% improvement in error ratios.

• Develop impactful relationships with customers, driving business development and enhancing productivity.

* Utilize business platforms including Fiserv, XRoads Solutions Group, Proctor Flood Loan Protector, Voiance Language Services and Xima Software National Vision Inc.

Managed Care Specialist

1999 - April 2001 (2 years)

Education

Gwinnett Technical College

High School Diploma

Page 2 of 2

Contact this candidate