Pamela W. Leach
*** ***** **. #* *********, CT **111
Home: 860-***-**** Cell: 860-***-****
0
Entry-Level, Human Relations- Certified Nursing Assistant
Profile
Residential Aide, Nursing Assistant, Job Coach, Entry-Level, Claims Processor, Legal clerical support, Mail center
Associate, professional offering, versatile office Assistant skills, Nursing skills and proficiency in Microsoft, Excel Office
programs. Legal Data Entry, Strong planner and problem solver, technical knowledge, who readily adapts to change, works
independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising
quality.
Education
A.I. Prince Tech/ Capitol Community College/ Urban League Church Academy School of Business - Hartford, CT
Relevant Courses:
•
Business Administrative, Legal Clerical support, Office Assistants,
Accounting
MS Office for Professional Staff
Data Entry keying Claims, Billing support, Insurance, Medical
Keyboarding and Document Formatting
Communication Skills for Executive Assistants
Medical studies, Allied Health Nursing Assistant, Medical- Term, Patient Care, Nursing Assistant, Residential Aide, Teachers Aide
Culinary Arts, Foodservice, Prep Cook, Waitress, Hospitality
Key Skills
Office Skills:
•
Clerical
Proof Reading
Proof Encoding/Banking
Legal Data Entry
Typing 65WPM
Front-Desk Reception
Fax, collating Coordination
Computer
Skills:
•
•
Records/ Claims Processing
Legal Entry-level Administration
Spreadsheets/Reports
Copier, Email, Spreadsheet
Mail Associate/ Sales Associate
Executive Support
Multi-line telephone
MS Word
MS PowerPoint
MS Access
MS Excel
MS Outlook
Windows
Experience:
Delta T Group Behavioral Health - Human Relations/ Residential Aide/ Job Coach/ Teachers Aide
Middletown, CT
2010- Present
Residential Aide/ Direct Care- Responsibilities include, implement service plans, assist consumers with life management
skills & monitor progress other duties, prepare meals, housekeeping, transport, other special needs, Certified Nursing
Assistant- Perform routine task under the supervision of nursing and medical staff. Answer patients' call lights; deliver
messages; serve meals; make beds; and help patients to bed, dress and bathe. Aides also may provide skin care to patients;
take their temperature, pulse rate, respiration rate, and blood pressure; and help the to get into and out of bed and walk. Aides
observe patients' physical, mental and emotional conditional conditions and report and change to the nursing or medical staff. Teachers
Aide- Under the supervision of the site administrator and the direction of a specific certificated staff member performs the
necessary duties to assist in the planning and implementation of a program for the regular/special needs of young adults 1 to 1
and children in classrooms.
Pamela W. Leach
Trinity Hill Nursing Rehab Facility- Hartford, CT - Certified Nursing
Assistant/Receptionist
05/1996- Present
page 2
Work with different types of disabilities, assist patients, take vitals, blood pressure, supervised by Unit Charge Registered
Nurse or License Practical Nurse, answer call bells, daily activities set up, human relations, out patient assist to doctor
appointments, 1 to 1 observation, other nursing duties, charting at the end of shift following policies and procedures.
Bank of America Processing Center. - Windsor, CT - Data Entry Analyst / Mail Center Clerk- Proof
Encoding- 3rd shift- PT/
Seasonal
2010/ Present
Heavy Clerical Mail sorting, opening distributing to the proper department, work with the team leader and supervisor Handle
Large batches of Tax application keying into the data base, proof read checks, tax forms, follow up on the recipient payment any changes,
accuracy and timeliness, maintain confidentiality of all customers information other office duties. Correct any information
regarding taxpayer payment using Microsoft window, Email, Xerox copies other general entry level office duties.
Cigna Insurance - Kelly Temps. Bloomfield, CT Data Entry/Claims processor Benefits Dept. / Claims Records
06/2012-01/30/2013
Monitor and correct high volume of duplicate application claim files on Microsoft computer, determine a match the spouse,
dependents on the attributes record, linking duplicate claim records, Data Entry keying at a High speed, and accuracy
Applications work with benefits FMLA, Using the Microsoft-Inspector, E-mail communication, with co- workers, Microsoft
office, using Excel, Word for Production progress, communicate with the office manager, business Analyst on work and task
assist or answer questions when needed, attend general monthly office meeting, work with entry-level projects timely manner
responsible for daily production strong organized skills and other general office duties.
McCarter & English Law Firm/ William Lea Legal Office Support Team
Office Team Temps.-Hartford, CT - Legal Data Entry/Office Support/ Mail Center Associate
2008/2010
Handled multi-task projects, Customer service, Litigation Dept. Legal Data Entry input Applications Microsoft computer, office
support, phones, Legal clerical work (Heavy client contact) Mail/ UPS order entry, Proof read documents, clerical filing, scan,
weigh material, correction duplicate legal records management and billing. Mail handler, postage, project done on timely
base, Heavy Legal filing Numerical alphabetical order. Maintained database and ensured the delivery of setting up work
stations. Client visit, ongoing customer calls, copies, fax, internet usage for business, collating papers, Reception area coverage
general office duties. Team player, follow policies and procedures.
Cigna Insurance- Kelly Temps. Bloomfield, CT - Data Entry/Claims
Processor
Eligibility Dept. /Claims
1997/2007
Keying in customers claims processing application data entry into IBM Microsoft computer using software Dental,
Medical, National keying information for medical coverage benefits, multi-line phone services, collating paper,
copy, heavy filing Alpha and numeric, handled multiple tasks, projects, Customer Service.
State of Ct. Dept. Administrative Services-Personnel - Clerk-typist/ Office Assistant/
Receptionist-Durational Hartford, CT
1992/1996
Customer service, intake unit file alpha and numeric order, mail handler, answer multi-line phones, keying data entry
application for examination testing, phone coverage daily basis, prepare files for new exam applications, Microsoft word daily
office production office assistant, fax copies, office support duties.