Customer Service Rep

Dawn Avalle

******.******@*******.*** **** **th St Ct E, Bradenton FL 34203 941-***-****

Objectives

To find a position where I can contribute my skills for the betterment of the company.

Skills

I owned my own bookkeeping and tax preparation business for 30 years before going to work for the IRS

I am an expert with Microsoft Office and Excel.

Proficient in the use of QuickBooks

I have extensive Inventory Experience in the Food Industry and also the Warehousing Industry.

Education

Eckerd College, 34th St S, St Petersburg FL 33712

05/12/1999 BA in Human Development. GPA 3.58

Experience

The Eye Associates 2101 61st St W Bradenton, FL 34209

Contact Center Associate

01/04/2021 - 12/29/2022

I was responsible for scheduling eye appointments for 18 Eye Doctors. I scheduled appointments for the Fort Myers office. I faxed medical records to those who had a legitimate request. I also confirmed next day appointments.

Alorica 2805 Fruitville Rd, Sarasota FL 34236

Customer Service Rep

08/06/2018 – 12/22/2020

I was responsible for assisting customers with their electrical utility needs in a call center atmosphere. I started up new service, ended current service and corrected billing discrepancies. I assisted customers with payment arrangements for paying monthly bills and any other duties to assure the customer gets exceptional customer service.

Williams Sonoma Customer Service Rep 06/15/2020 – 09/02/2020

I was responsible for tracking furniture orders, scheduling deliveries and communicating with other departments to coordinate delivery of items. I was also responsible for tracking retail orders, correcting account balances, issuing credits and scheduling return of items.

U S Postal Service Main 12144 US Hwy 301, Parrish FL 34219

Rural Carrier Assistant

08/01/2017 – 05/28/2018

I was responsible for delivering and picking up mail pieces to various postal addresses in the Parrish Area. I was trained to drive the USPS Right-hand vehicles safely and use various other USPS job tools. Customer Service is an extremely important part of my position which I successfully use every day.

U S Postal Service Main Office POD, Sarasota FL 34236 Assistant Rural Carrier

02/26/2017 – 08/01/2017

I was responsible for delivering Amazon packages to various postal addresses in the Sarasota Area. I was trained to drive the USPS Right-hand vehicles and various other USPS job tools. Customer Service was an extremely important part of my position which I successfully used every day.

Internal Revenue Service 5971 Cattleridge Blvd, Sarasota FL 34232

Revenue Officer

06/2/2009 – 02/26/2016 (Retired)

I was responsible for collecting delinquent taxes and tax returns from a diverse group of taxpayers. I educated taxpayers regarding their tax filing requirements and negotiated installment agreements for taxpayers that owed taxes. I reviewed and analyzed financial documents and would issue summons for financial statements to banks and other financial businesses. Customer service was essential for me to successfully complete my job requirements. I also had to do extensive financial analysis to determine taxpayer’s ability to pay

Internal Revenue Service 9750 Koger Blvd, St Petersburg FL 33702 Individual Taxpayer Advisory Specialist

08/22/2006 – 06/01/2009 (Promoted to Revenue Officer in Sarasota Fl

I was responsible for assisting a diverse group of taxpayers to help them clear up issues with their accounts. I educated taxpayers on tax law and filing requirements for the walk-in office of IRS. I assisted taxpayers with the application for Individual Tax Identification numbers. I accepted and processed payment of delinquent taxes and tax returns.

Internal Revenue Service 9750 Koger Blvd, St Petersburg FL 33702 Group Secretary

08/23/2003 – 08/21/2006 (Promoted to Individual Taxpayer Advisory Specialist)

I was responsible for inputting daily time sheets for 10 Revenue Officers. I assisted the Group Manager with monthly reports and also ordered necessary group office supplies. I educated the entire West

Coast Revenue Officers on how to read credit reports.

Internal Revenue Service 9750 Koger Blvd, St Petersburg FL 33702 Individual Assistance Representative

09/23/2002 – 08/22/2003 (Promoted to Group Secretary

I was responsible for directing taxpayers to the correct ITAS person who could assist taxpayers in resolving issues with their accounts. I also assisted a diverse group of taxpayers to determine the correct forms needed to file their tax returns.

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