Customer Service Entry Level

ERIK KOPCZYNSKI

** ****** ******, *********** ** 14062 / PH: 716-***-****

Email: ******************@*******.***

SUMMARY OF QUALIFICATIONS: Looking for an entry level position that uses my experience with customer service and the hardware industry, but willing to learn new skills in a new field.

SKILLS:

Worked previously in fields of customer service. Knowledge of hardware, and can engage customers to help them make their best purchases. Experienced in cash transactions at point-of-sale. Have worked in light material handling as well.

RELEVANT EXPERIENCE:

Walmart (Niagara Falls NY) November 2007 to October 2010

Stocker, Customer Service (Hardware Department)

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Answer customers' questions about merchandise and advise customers on merchandise selection.

Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

Receive, unload, open, unpack, or issue sales floor merchandise.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Maintain safe and sanitary working environment.

Clean display cases, shelves, and aisles.

Maintain safe and sanitary working environment.

Crowell Home and Auto (Gowanda NY) September 2004 to October 2006

Sales Associate

Keep storage areas and public store areas well-stocked, clean, and tidy.

Provide a positive customer service experience by fulfilling requests and completing orders.

Light material handling in storage room, moving product to desired locations.

Operated fork lift to move product in larger quantities.

Stock shelves as ordered by management.

Provide home delivery or assistance loading vehicles for customers as requested.

Dispose of damaged or defective items, or return them to vendors.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

EDUCATION/TRAINING:

Silver Creek Central School, Graduated June 1996

High School Diploma

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