Scrum Master Project Management
Resume:
OSMAN
ALHASSAN
***********@*****.***
Ohio, OH 43202
CERTIFICATIONS
• PSM - Professional Scrum Master
• CISA - Certified Information Systems
Auditor
• PMI-ACP
• Certified PHP ZEND Engineer
SKILLS
• Azure DevOps
• JIRA,
• Trello,
• Rally,
• Confluence
• SDLC
• Project Portfolio Management (PPM
Effective Customer Communication and
Planning Meetings, Project Management.
• Scrum/Agile,Facilitation, Conflict
Resolution, Teaching, Coaching,
Estimation, Problem Solving, Project
Management, Lean, Six Sigma, Strategic
Planning and Manual Testing.
• PHP, C++, JavaScript, HTML5, SASS,
CSS3, NodeJS, VueJS, Web APIs,
MySQL, BigQuery, Spanner, PubSub,
Composer
• SAP ERP, AD, SQL Server, Windows
Servers, Linux, ServiceNow, SharePoint,
ELM
• Git, User Authentication, Firebase,
Bootstrap, WordPress, MS office
PROFESSIONAL SUMMARY
• An experienced Scrum Master with expertise in facilitating product delivery using agile practices. Possesses great knowledge in various agile frameworks such as Scrum, Project Management, Kanban Principles, Lean waterfall, QA/Testing, Auditing, Risk Management, Project coordination, Dependency and SDLC leveraging on tools such as Jira, Confluence, Service Now, SharePoint and ELM.
• Successfully leveraged cross-functional IT, Agile, and QA teams to complete project deliverables on time and within budget.
• Seeking to apply detail-oriented talents and adaptable personality to fulfill the company's needs and help teams handle impediments efficiently boosting productivity.
• A great servant leader with excellent oral and written communication skills, strategic planning, team mentoring, effective decision making and excellent time management.
WORK HISTORY
Paychex, New York - Enterprise Scrum Master
November 2023 – Present
Number of Teams Managed – Two teams
Skills - Project Portfolio Management (PPM - Advanced), Conflict Resolution, process facilitation, Jira (Advanced), Confluence (Advanced), Rally, APIs, and Coaching
Onboarding COBOL written Apps onto current TNG Technologies – such as W2s, 1099s, Quarterly jurisdictions (Idaho, Georgia, Oregon) and also managed a BAU team responsible for most compliance efforts and changes.
• Spearheaded the planning of projects using PPM, from Release Planning stage, Costing, Resource Allocations, Budgeting and Stakeholder engagements.
• Facilitated Scrum ceremonies/events – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives which increased overall awareness of the entire company.
• Assisted the teams remove impediments and blocks so they can be successful.
• Bi-Weekly stakeholder engagements to present the status of the projects the teams are working on, highlighting potential risks such as cost, schedule, dependencies, etc.
• Facilitate IDEA Day (PI Planning) for the various teams working on the same project in order to discuss cross-program dependencies, impediments and also align release schedules.
• Collaborated with the PO/BA in story refinement and elaboration sessions to help the team understand what is required for a particular story and keep technical requirements up to date.
EDUCATION
Cranfield University, United Kingdom
• September 2016 – September 2017
Master of Science: Software Engineering
University of Ghana, Ghana
• June 2013 – July 2014
Master of Arts: Economic Policy
Management
University of Cape Coast, Ghana
• August 2006 – May 2010
Bachelor of Education: Computer Science
First National Bank of Texas, Texas - Senior Scrum Master September 2020 – September 2023
Number of Teams Managed – Two teams
Skills - Project Management, Conflict Resolution, process facilitation, Azure DevOps (Advanced), Confluence (Advanced), Rally, APIs, and Coaching Money Management Tool - Developed a Mobile banking App feature that gives customers a full financial picture with an easy-to-understand budget and debt payoff recommendations.
• Facilitated Scrum ceremonies/events – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Helped the Product Owner to manage product backlog and supported Scrum framework which resulted in a significant improvement in monthly sprint releases.
• Encouraged teams to expand their thought process regarding technical and non-technical user stories to deliver products with high value.
• Anticipated impediments to any of the team’s delivery involving cultural barriers and logistical challenges and came up with ideas to resolve them as a team.
• Encouraged Product Owner to always engage with stakeholders to gain better understanding of product requirements to help with better user story writing.
Verizon Wireless, New York - Project Scrum Master
January 2018 – July 2020
Number of Teams Managed – Two teams
Skills - Project Management, Conflict Resolution, process facilitation, Jira
(Advanced), Confluence (Advanced), Rally, APIs, Payment Solutions, Estimation, Testing, and Impediment Management.
Verizon Visa Card Integration to Digital Wallets – Developed a mobile App that allows customers with an activated visa card to add it to their digital wallets such as Apple Pay, Google Pay, Samsung Pay.
• Shared ideas about emerging technologies and trends with team to help improve the team’s value delivery.
• Planned Scrum best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track and this resulted in an increase in delivery of product increments during each sprint.
• Set up training courses for developers to improve their skills related to the task at hand.
• Coached PO to ensure that every sprint goal properly aligned with business objectives.
• Always communicated team metrics to members to help everyone understand where we stand as team and what needs to be celebrated or improved.
Bank of Montreal, Toronto - Scrum Master
January 2014 – July 2016
Number of Teams Managed – One Team
Skills - Project Management, Conflict Resolution, process facilitation, Jira, Confluence, APIs, Payment Solutions, Estimation, and Impediment Management.
Credit Payment Plan & Consumer Spending Tool – Developed a Mobile Banking App feature that gives customers, personalized picture of their day- to-day spending.
• Organized and led semi-annual agile scrum refresher course for team members to ensure continuous proper utilization of the framework.
• Resolved team conflicts by utilizing scrum values of openness, honesty, and respect for one another.
• Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for a 2-week sprint cycle emphasizing continual improvement.
• Coached PO to ensure that every sprint goal properly aligned with business objectives.
• Provided extensive guidance on agile scrum framework to help team improve on our performance goals.
• Implemented Agile mindset by conducting burndown chart, team velocity analyses, and continuous improvement initiatives.
National Communications Authority - Software Developer / Team Lead July 2011 – September 2013
• Successfully developed an online Complaint Management System which boosted complaints received by the company.
• Led the successful Implementation of Government's E-Learning Management System and trained all staff on system usage.
• Led the team to develop a new website with more functional features and aesthetic designs.
• Led the successful project implementation of SAP Enterprise Resource Planning system.
• Led the project implementation of CRM system using Microsoft SharePoint and Dynamics.
• Developed an online system for Type Approval and Dealership Licensing Application.
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