On-Call A Team

RONALD BETTS, Manager

Smyrna, *****, Delaware, 302-***-****, ********@*****.***, www.linkedin.com/in/ron-betts/ SUMMARY Dynamic Manager with over 10 years of experience leading high-performing teams in technology operations. Proven expertise in creating efficient systems, such as the IOP dashboard and Confluence knowledge base, that streamline processes. Successfully managed teams during critical projects, including a migration of 15 data racks, enhancing operational efficiency. Committed to driving success through innovative solutions and skilled team management, ensuring exceptional support for multiple companies. WORK EXPERIENCE

11/2023 – Present Command Center Manager, Berkley Technologies Wilmington, USA Manage a 24/7 team that supports operations for multiple companies. Developed a comprehensive Confluence knowledge base to consolidate articles and procedures for improved team efficiency. Transitioned on-call list to a ServiceNow on-call schedule, enhancing response time and accountability.

06/2019 – 11/2023 vCMTS Manager, Comcast Philadelphia, USA Supervised a team of engineers monitoring and triaging the vCMTS platform, ensuring optimal performance.

Engineered an IOP dashboard to effectively track incidents escalated to the DAA Ops team, facilitating enhanced oversight. Instituted an intake system that streamlines event escalation from the field to my team, boosting operational efficiency.

Oversaw the development of automation for IP allocation, significantly reducing manual processing time.

09/2018 – 06/2019 Installer / Technician, ADT New Castle, USA Executed installations, testing, repairs, and servicing of electrical and electromechanical equipment, ensuring compliance with safety standards. 03/2014 – 12/2017 Manager, Comcast Downingtown, USA Led a team of engineers overseeing service operations and data center management, driving operational success.

Constructed an EPON environment to rigorously test products prior to deployment, optimizing reliability.

Resolved persistent cooling issues in the lab, enhancing equipment performance and longevity.

Facilitated the migration of 15 racks of data equipment between two centers, ensuring minimal disruption.

08/2013 – 03/2014 Senior RF Engineer, Comcast Downingtown, Pa Installed and maintained CATV headend systems, ensuring optimal operational performance.

Structured the engineering team into a cohesive unit, enhancing collaboration and productivity.

Standardized troubleshooting procedures for technicians, resulting in faster resolution times.

07/2003 – 08/2013 Supervisor, XOC New Castle, USA

Oversaw network specialists tasked with monitoring CRAN, CATV headend systems, and Optical Transport Networks (OTNs), ensuring network reliability.

Delivered training programs and organized work schedules, fostering team development and efficiency.

Facilitated the transition of transportation monitoring between departments, improving interdepartmental collaboration. SKILLS Microsoft Office Suite Visio

RF Meters Spectrum Analyzers

OTDRs and TDRs ARRIS

Cisco Juniper

Arista Routers Spectrum

PathTrak Trilithic

Satellite Dish TTS

Jira Grafana

IOP Solarwinds

Strong communication skills Team building

Adapting to changing priorities Highly experienced with RF technology

Investigating and writing procedures Relationship building

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