Technical Support It Consultant

Thomas E. Tresch

IT Consultant / Network Technician

918-***-**** Blanco, OK, USA ***********@*****.*** LinkedIn.com/in/ttresch1

PROFESSIONAL SUMMARY

Dynamic IT professional with extensive experience as an IT Consultant, specializing in cybersecurity measures and user support. Proven track record in designing secure networks and enhancing operational efficiency. Known for creative problem-solving and effective collaboration, driving impactful technology solutions that align with business objectives.

KEY ACHIEVEMENTS

Enhanced Network Stability

Reduced network outages by 30% through proactive maintenance.

Operational Efficiency Boost

Implemented system improvements, increasing efficiency by 40%.

Customer Satisfaction

Achieving a 95% customer satisfaction rate in

technical support.

Team Training Success

Trained two junior technicians, improving team knowledge by 50%.

PROFESSIONAL EXPERIENCE

Network Support Technician / Disabled · Part-time Sep 2009 – Present

•Secure the network from attack.

•Maintain router and Wi-Fi clients.

•Provide technical support for mobile and PC end users.

•Stay abreast of technology via internet searches and print magazines.

•Manage medications and medical status to ensure availability to perform technical duties.

•Administer home/office networks, choose an internet provider, and ensure timely installation.

IT Consultant / Self-Employed 01/2006 – 09/2009

•Collaborated closely with clients to resolve complex technical challenges, driving business growth through technology optimization.

•Conducted comprehensive assessments of clients' IT environments to identify critical inefficiencies and proposed strategic improvements.

•Designed and implemented robust, scalable IT solutions that align with business objectives, enhancing operational efficiency and security.

•Delivered expert guidance on IT infrastructure, cybersecurity protocols, and system integration to ensure optimal functionality and risk mitigation.

•Stayed at the forefront of emerging technologies and industry trends, offering innovative and forward-thinking solutions to keep clients competitive.

Researcher / Independent 12/2003 - 09/2009

•Executed comprehensive literature reviews and critically synthesized findings.

•Prepared compelling reports, presentations, and research papers with precision.

•Analyzed complex qualitative and quantitative data to extract actionable insights.

•Designed and implemented innovative research methodologies for robust data collection.

•Collaborated effectively with interdisciplinary teams and stakeholders for impactful knowledge exchange.

IT Systems Specialist / H.D. Smith Wholesale Drug Co. 03/1995 – 01/2002

•Collaborated with cross-functional teams to design, implement, and integrate cutting-edge systems and technologies.

•Analyzed system performance, executed regular backups, and implemented strategic disaster recovery plans to safeguard data integrity.

•Formulated and documented comprehensive IT policies, procedures, and best practices to enhance operational efficiency and compliance.

•Oversee and optimize IT infrastructure, including servers, networks, and databases, to ensure peak performance and robust security measures.

SKILLS

•Cybersecurity Auditing

•Threat Hunting

•Security Architecture Design

•Digital Forensics

•Multi-Factor Authentication (MFA)

•Zero Trust Security Model

•Secure Software Development (DevSecOps)

•Social Engineering Defense

•Business Continuity and Disaster Recovery Planning

•Mobile Device Management

•Intrusion Detection and Prevention Systems

•Cryptographic Protocols

EDUCATION

Bachelor of Science (BS): CyberSecurity and Information Assurance Expected in 11/2026

Western Governors University

CERTIFICATIONS

•Coursera

Google IT Support Professional Certificate, Google Cybersecurity Professional Certificate, U of Michigan Python for Everybody Certificate (In Progress)

•CompTIA

A+ (In Progress), CySA+ (In Progress), Project+ (In Progress), Pentest+ (In Progress), Security+ (In Progress), Network+ (In Progress), IT Operations Specialist (In Progress), Network Security Professional (In Progress), Security Analytics Professional (In Progress), Security Infrastructure Specialist (In Progress), Network Vulnerability Assessment Professional (In Progress)

•(ISC)

CC (In Progress), CCSP (In Progress), SSCP (In Progress)

•Axelos

ITIL Foundation (In Progress)

•LTI

Linux Essentials (In Progress)

TECHNICAL SKILLS

•Documentation & Analysis: Technical Writing, Forensic Data Analysis, Root Cause

•Networking: TCP/IP, Ethernet, Wi-Fi, Network Troubleshooting, Cabling

•Software Development: C++, CSS, HTML, JAVA, JavaScript, Python, Scripting, SDLC, SQL

ADDITIONAL SKILLS

•Paradigms: Team Collaboration, Remote Work

•Communications: Technical Communication, Presentation

•Critical Thinking & Logic: Creative Problem-Solving, Analytical Thinking

Contact this candidate