User Experience Ux Researcher

Kunal Chandel

**************@*****.*** 510-***-**** Oakland, CA 94609 LinkedIn Portfolio

Summary

Highly motivated and analytical Qual/Quant UX Researcher with 2+ years of experience, a passion for user-centered design, and experience in optimizing product development through research. Proven ability to deliver actionable insights through usability testing, interviews, surveys, and A/B testing. Boosted research output at Google and increased user satisfaction at Munich Re. Adept at understanding user needs to be presented to stakeholders. Passionate about crafting user-centric products for a seamless user experience. Experience

UX Research Moderator, Google (Contract) – Mountain View, CA October 2023 – Present

● Led 30+ weekly end-to-end user studies on multimodal AI wearables & employed user interviews, user testing, and usability testing to gather rich user data and inform design decisions.

Similarly assisted in 3 concurrent AR/VR user studies; face/eye/hand tracking

● Collaborated closely with researchers, engineers, and product managers to support their research needs, consulting on methodologies, processes, issues, and updates.

● Handled process development, study design, lab setup, device testing, proctor training, data collection, troubleshooting, recruitment, scheduling, and participant-facing communications.

● Automated outreach by using Google AppScript to streamline the scheduling of sessions boosting the number of confirmed studies which resulted in a 15% increase of meeting quarterly goals compared to previous quarters. UX Researcher, Exponent (Contract) - Menlo Park April 2025

● Led 15 two-hour studies during a sprint where participants were surveyed after usability testing to deliver valuable insights which increased user experience and design decisions for hearing aid device.

● Performed blind A/B testing on multiple iterations of the device to find actionable insight to then be presented to the client through: read outs, quick lists, and survey data.

● Aided collaboration with diverse roles to guide research and improve study guidelines to better meet client goals.

Global End UX Research Intern, Munich Re – Princeton, NJ (Remote)July 2022 – December 2022

● Surveyed employees using SurveyMonkey to gather data about user needs and pain points to have insightful data to improve ServiceNow quality.

● Analyzed qualitative and quantitative global survey data on Excel to create an interactive dashboard using Power BI showing actionable data to guide decisions on the ServiceNow team.

● Optimized chatbot responses of ServiceNow group to help user experience without needing human interaction.

● Worked remotely in the PST timezone while my team was in the EST timezone and matched working hours with other teams to meet and collaborate on user experience for ServiceNow groups in different countries. Projects

Wearable Watch Usability Research Intel (Internship)

● Designed and prototyped a wearable smartwatch using Arduino hardware and IDE to conduct user testing

● Created mockup designs and iterated based on peer feedback to enhance user experience

● Conducted user interviews and developed user personas to identify key features and best practices Skills

Research: User Research, Usability Testing, Qualitative & Quantitative Data Analysis, Data Visualization, A/B Testing, UserTesting

Technical: Python, Google AppScript, SurveyMonkey, Power BI, Arduino IDE, Microsoft Excel, SaS Design: Wireframing/Prototyping, Sketch, Blender, Figma Communication: Report Writing, Presentations, Toastmasters, B2B Education

University of California, Santa Cruz – B.S. in Cognitive Science (Emphasis: HCI) January 2021 - June 2022 Laney College, Oakland CA – A.S. in Mathematics August 2018 - December 2020

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