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Customer Service Support

Location:
Norcross, GA
Posted:
May 19, 2025

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Resume:

Naomie Woldemariam

Snellville, GA ***** *********@*****.*** 202-***-****

Goal-Oriented Professional Insurance Claims Customer Service

Professional Summary

Driven and detail-oriented professional with 7+ years of experience in insurance, customer service, and claims processing. Skilled in policy application, estimating, and customer support. Strong communicator with a history of improving processes and exceeding performance goals. Seeking to leverage a diverse background into a role in insurance or claims where analytical and service skills are valued.

Core Skills

Claims Processing & Estimating

Insurance Sales & Policy Management

Customer Service & Conflict Resolution

Claims Software & CRM Tools

Documentation & Report Writing

Bilingual: English & Amharic

Certifications

Cybersecurity Analyst Certificate – IBM/Coursera (2022–Present)

Credential: https://coursera.org/share/53129d0c37912ec278cb9a2324c30576

Professional Experience

Collision Estimator ALFA Insurance – Buford, GA Jun 2024 – Present

Inspected damaged vehicles and provided accurate repair estimates.

Liaised with insurance companies and customers to streamline claims.

Used industry-standard tools to assess and price repair costs.

Ensured compliance with safety and regulatory standards.

Claims Specialist I State Farm – Dunwoody, GA Nov 2023 – May 2024

Managed insurance claims by verifying coverage and calculating benefits.

Prevented fraud through documentation analysis and policy knowledge.

Provided outstanding customer service via phone and digital platforms.

Prepared legal documentation and ensured compliance with industry standards.

Licensed Insurance Agent Gracita Bond Insurance (State Farm) – Decatur, GA May 2022 – Sep 2023

Sold and managed policies (Auto, Home, Life, Renters).

Met monthly quotas and maintained strong client relationships.

Engaged with the community to expand customer base.

Assistant Manager / Cashier Neelam Investment Inc – Forest Park, GA Apr 2018 – May 2022

Managed store operations, payroll, inventory, and money services.

Led shift changes, daily reporting, and customer transactions.

Assistant Manager / Cashier 7-Eleven Franchise – Charlotte, NC Oct 2016 – May 2018

Handled daily operations, ordering, and financial reports.

Supervised staff and managed customer service processes.

Uber Driver / Delivery Uber – Atlanta, GA Apr 2018 – Present

Provided reliable transportation and delivery services with a focus on safety and customer satisfaction.

Education & Training

Cybersecurity Analyst Certificate IBM Career Training Program – Atlanta, GA Dec 2021 – Apr 2022



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