Assistant Manager A Team

Location:

Posted:

May 19, 2025

Jaelynn Merchant

http://linkedin.com/in/jaelynn-merchant

Education

York Preparatory Academy, Rock Hill, SC

High School Diploma, 2017

Related Experience

Southpointe Buckle- Lincoln, NE

Assistant Manager, July 2024- Present

● Built and maintained strong customer relationships to drive repeat business and enhance the shopping experience.

● Led a team of 15 associates, providing coaching, motivation, and support to ensure peak performance.

● Assisted customers with styling, product recommendations, and purchasing decisions to drive sales

Lululemon- Lincoln, NE

Guest Experience Leader, August 2019-July 2023

● Delivered exceptional guest experiences by leading from the floor, ensuring every guest received personalized product education and support.

● Provided in-the-moment coaching and feedback to team members, fostering a collaborative and inclusive team environment.

● Analyzed daily business metrics to drive team performance and achieve store goals.

● Contributed to hiring decisions, onboarding, and training, supporting the growth and development of new team members

Guest Education Center, March 2020- July 2020

● Maintained detailed records of guest interactions, ensuring proper documentation and follow-up on compliments and complaints.

● Delivered personalized guest experiences through multi-channel communication, including email and live chat

J-Crew- Lincoln, NE

Assistant Manager, Nov 2023- June 2024

● Led and coached a team in real-time, providing feedback and training to maximize sales and customer satisfaction.

● Conducted fit sessions to improve product knowledge, ensuring associates could confidently style and educate customers.

Skills

Microsoft Office Suite, Google Suite, Sales Driven, Hardworking, Punctual, Self Motivated, Reliable, Leadership