Customer Service Quality
Resume:
Talia White
***********@*****.***
SUMMARY OF QUALIFICATIONS:
Highly organized and motivated professional with over 2 years of customer service skills. Strong product knowledge and understanding of target customers. Ability to resolve customer dispute in a patient manner. Possesses great energy, team building, and leadership skills.
SKILLS:
•Customer Service Skills
•Interpersonal Skills
•Knowledge in the use of Microsoft office; Windows vista; Access
•Possess high level of accuracy
•Cash Management
•Stocking
•Receptionist
•Time management
•Teamwork
•Warehouse
EXPERIENCE:
Cashier: March 2015-Feb 2018
Employer: Food Lion, Durham, NC
Greet all customers and answer customer questions
Scan groceries and ensure proper price scanning
Balance daily cash register receipts and provide quality customer service
Maintain clean and arrange checkout areas, return items to appropriate location and organize stock shelves
Manager: February 2018 to February 2019
Employer: Plumpeez Deli, Butner NC
Greet all customers and answer customer questions
Scan food purchases and counting the money, closing the store
Balance daily cash register receipts and provide quality customer service
Maintain clean and arrange checkout areas, return items to appropriate location and organize stock shelves
Stocker/Cashier :March 2019 to October 2019
Employer: Walmart, Morrisville NC
Takes out items from boxes
Stocks shelves putting items in the right place
Zoning items to the front and cleaning my work area
Greeting and helping customers
Balance daily cash register receipts and provide quality customer service
Unarmed Security Professional:November 2019 to Mar 2020
Employer: Allied Universal, Morrisville NC
Secures premises and personnel by patrolling property
Monitoring surveillance equipment and alarms
Inspecting buildings, equipment, and access points; permitting entry.
Server/Host: April 2020 to Nov 2020
Employer: Chilis, Raleigh, NC
Attending to diners for their meals helping them place and receive and pay for their order
Checking on diners periodically throughout the service time
Provide menus, take reservations and answer the phone
Making sure guest feel welcomed, cared and valued for
Sorter: April 2020 to Nov 2020
Employer: Amazon Warehouse, Durham NC
Selecting, packing and shipping customer orders
Inside Sales: Nov 2020 to Feb 2022
Employer: Spectrum, Morrisville NC
Ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.
Exit Gate Rep: March 2022-August 2023
Employer: Hertz, Charlotte NC
Prepare all rental and return documents accurately and completely
Review all charges, time of vehicle return and provide optional products to meets customers wants and needs
Rts : September 2023-April 2024
Employer: Amazon, Charlotte NC
Inspect inventory and prep merchandise to be put back in stock or moved to the warehouse
Pick and put away merchandise that is returned from deliveries
Health Insurance Agent: April 2024- Jan 2025
Employer: Tranzact (Hybrid)
Greeting customers in a friendly, professional manner using the script
Develops and maintains thorough product knowledge
Contacts and qualifies prospective customers and explains features and merits of policies offered
Actively participates in training and coaching on an ongoing basis to improve performance
EDUCATION
Northern High School, High School Diploma, 2016
Wake Tech Community College, Associates Degree, havent finished/graduated
Carolinas College Of Health Science, Nurse Aid, completed program
REFERENCES
Ariel Evans Elizabeth Norman
Academic Assistant Manager
Duke University Food Lion
*****.*****@****.***
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