Customer Service Problem Solving

SUMMARY OF QUALIFICATIONS

A resourceful, detail oriented, organized team player with leadership and vision to strategically support the company’s mission. Presents with a wide range of work experiences in the areas of customer service, teaching, cashier services, and food industry. Ability to establish and maintain strong positive relationships with others in a professional manner. Possesses strong interpersonal, communication, strategic/creative thinking and problem solving skills. Has a proven track record of ability to adjust priorities in high pace environments. Computer skills (i.e. word, excel, others). Strongly believes in customer excellence, integrity, collaboration and commitment.

EXPERIENCE

Teacher September 2022- January 2023

Noah’s Ark Learning Center- Forney, Tx

Established the necessary care for each child’s needs consistent with their age and stage of development.

Responsible to lead classroom activities to teach children cognitive milestones, including color identification, creative thinking, numbers, shapes, letter recognition and phonics.

Guided and supported children through daily learning activities and personal habits such as: toilet training, eating, resting.

Initiated and encouraged free play to exercise and continue to strengthen their motor skills.

Trained and mentored new employees (co-teacher).

Created a strong parent communication channel. Updated them on each child’s strengths and discussed rooms of opportunities.

Observed, evaluated, and documented children’s performance, social development, physical health, and behaviors.

Inspected the classroom to ensure the room was clean, safe, and met regulatory standards.

Collaboratively worked with administration to ensure the classroom had all the required essentials for each child.

Trained on child behavior which consisted on building connections and understanding a child’s emotion based on their developmental age.

Hostess January 22 to September 2022

Olive Garden – Terrell, Tx

Service oriented who strived to provide the best customer service and ambiance for every guest who dined in.

Collaboratively worked with the team as a food runner.

Collaboratively worked with the team to ensure that closing shift was properly stocked and cleaned.

Responsible to manage the to-go process such as taking orders, verifying them and obtain payment. Ensured all monies were properly accounted for at beginning and ending of shifts.

Trained and mentored new employees as hosts and to go orders.

Customer Service trained.

Cashier November 2021 to February 2022

Freddy’s Frozen Custard & Steakburgers – Terrell, Tx

Pleasantly greeted and communicated with all guests.

Operated an order lane and performed transactions such as taking orders, received payments.

Responsible to clean, stock and restock workstations.

Customer Service trained.

Formally recognized by Management as employee of the month.

Customer Service/Cashier August 2020 to June 2021 Mays Lumber Yard – Roswell, NM

Managed successfully and simultaneously a significant amount of responsibilities such as being a cashier, taking phone orders, managing selling products, managed and reviewed invoices and orders, cleaning, organizing, stocking and restocking shelves.

Responsible to review inventory and place orders within my department.

Managed incoming calls and educated customers on lumberyard.

Established a working relationship with other departments.

Led, directed and managed a team responsible to organize the lumberyard storage unit.

Evaluated customers’ requests and inquiries in order to properly assist them in a qualitative and expeditious manner.

Provided recommendation to customer on lumberyard quality and its uses.

Lumberyard safety handling training.

EDUCATION AND CERTIFICATION

High School Diploma, Terrell High School, May 2022.

Cardiopulmonary Resuscitation (CPR) and first aid certified, October 2022 to Present.

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