Technical Support Network Analyst

Jim Ellis

Kansas City, MO ***** 785-***-**** ***.*****.*****@*****.*** linkedin.com/in/jim-james-ellis

Network Analyst

Network Analyst/Engineer experienced in mastering a variety of roles, including technical support, network administration, network analysis, software development, and network infrastructure engineering, with a strong focus on system migrations and integrations. Expert in optimizing network infrastructure, troubleshooting complex issues, reducing maintenance costs, and enhancing security and operational efficiency.

Key Skills

LAN/WAN TCP/IP Networking SD-WAN BGP OSPF HTTP/FTP Wireshark DNS VPNs AWS

Cisco Routers and Switches Firewall Management Fortinet Security Frameworks VMWare McAfee Norton AI Prompt Engineering Video Creation and Editing

Experience

Optum RX Technology - Kansas City, Missouri April 2014 - March 2025

Led multiple network migration projects, integrating acquired pharmacies into the Optum network while ensuring seamless transitions. Managed a cross-functional team to enhance network infrastructure, optimize security, and support business continuity.

Performed multiple migrations of acquired pharmacies into Optum network

Led discovery, planning, and leading technicians in execution of successful site transitions

Managed cross-functional team for hardware, software, and network upgrades, ensuring minimal disruption and maintaining operational efficiency

Oversaw team of software developers, including hiring, training, and project management to ensure high-quality development work

Ogden Publications – Topeka, Kansas October 2005 - March 2014

Maintained and optimized the company’s IT infrastructure by managing network servers, workstations, and security protocols. Evaluated, selected, and implemented network hardware and software solutions to improve operational efficiency and security compliance

Administered network servers and workstations

Evaluated and selected computers, network hardware, and software for purchase

Documented network problems and resolutions for future references

Installed, configured, and troubleshoot maintain end user computers

Expert in Windows and Mac workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems

Led planning and implementation of improved security policies to meet PCI compliance

Train end users in the use of hardware and software

Education and Certifications

•CCNA (Cisco Certified Network Associate)

•AWS Cloud Foundation (CLF C02)

•CCNP Enterprise 350-401 ENCOR (Pending)

•Washburn University, Electronic Technology (47 credit hours)

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