Ux Designer Research Assistant
Resume:
RHEA MITTAL
https://www.linkedin.com/in/rhea-mittal/ https://rheamittalportfolio.framer.website/ ********@**.*** +1
PROFESSIONAL EXPERIENCE
Luddy School of Informatics Research Assistant Aug 2024 – Present
• Conducted research on empathic design methods, leading to strategic design recommendations.
• Synthesised insights from 50+ academic papers, applicable to the methodologies, frameworks and applications of empathic design. IIT Delhi Design Research June 2022 – June 2024
• Led research at BID4D Lab, IITD to design a structured behavioral categorization framework using academic and case study analysis.
• Developed a framework for categorising human behaviours including identifying, reading, categorising, analysing and documenting academic literature. Synthesized insights from 200+ peer-reviewed papers and behavioral design case studies to define key principles.
• Facilitated weekly mentor reviews to present findings and align research direction.
• Delivered all raw and processed data in a structured, archive-ready format for lab use. WESEE (Ministry of Defence) UI/UX Designer Internship - Enterprise Software June 2023 – July 2023
• Built a scalable design system for a naval IT messaging platform, improving clarity and enabling consistent UX across 100+ locations.
• Led usability testing and heuristic evaluations, identifying issues and reducing user errors by 30% across high-frequency workflows.
• Redesigned user flows in collaboration with service members and developers, cutting cognitive load and reducing task time by 27%.
• Worked with Agile framework to deliver compliant, accessible UI components for defence-grade usability and security standards.
• Ran real-time testing in a naval simulation environment, validating design decisions and establishing UI standards for future scalability. Tech Guy UI/UX Design Internship April 2021 - July 2021
• Designed user-friendly interfaces for customers, admins, and engineers, enhancing cross-team collaboration and improving development speed by 10%.
• Conducted usability testing with 10+ users to identify key pain points, leading to improved task flows and clearer service page layouts.
• Led end-to-end design and prototyping for responsive platforms, improving navigation speed and engagement by 20% across devices.
• Transformed user feedback into high-fidelity prototypes for mobile, and desktop experiences, ensuring usability across form factors.
• Collaborated with engineers and stakeholders for smoother front-end implementation, reducing UI development cycles by 30%. EDUCATION
M.S. in HCI Indiana University Indianapolis GPA: 4.0/4.0 Aug 2024 – May 2026
• Relevant Coursework: Experience Design and Evaluation of Ubiquitous Computing, Interaction Design Methods, Interaction Design Practice, Prototyping for Interactive Systems, Psychology of HCI Bachelor of Design in Human Centred Design (Srishti Manipal Institute) GPA: 8.08/10 June 2020 - May 2024 Certifications: Certification Link - Basic Elements of Design: Design Principles and Software Overview, Certification Link - Social and Behavioural Responsible Conduct of Research CITI Program. PROJECTS
Spotify UX/UI Case Study UX/UI Designer Aug 2024 – Dec 2024
• Conducted usability testing through think-aloud observations and interviews, supported by SUS scoring (53.13) and T-score analysis
(-3.27), revealing significant usability gaps.
• Identified core issues around playlist management, browsing confusion, and challenges tracking social interactions, using qualitative insights and probability of detection metrics and proposed solutions including in-app tutorial guidance and customizable UI features to enhance feature discoverability, and user satisfaction. Canvas Redesign UI/UX Designer Aug 2024 – Dec 2024
• Led end-to-end UX research to streamline the quiz creation workflow on the Canvas SaaS platform.
• Conducted interviews and think-aloud usability testing across students, TAs, and faculty.
• Created revised user flows and wireframes, reducing quiz creation time by 40% and error rates by 30%. Havells Thesis Project - Product Design Jan 2024 - May 2024
• Conducted 50+ interviews and field studies across 8 states, identifying key pain points in home appliance usage.
• Designed and tested 10+ high-fidelity prototypes, with 2 accepted for implementation.
• Developed a customer experience framework aligning user needs with business goals and brand vision. Accenture Design Team Design Team Member Aug 2022 - Feb 2022
• Led 50+ user research interviews to understand generational differences and design needs, contributing to a Sustainable Development Goals focused redesign of transport infrastructure.
• Utilized AI tools for ideation and storyboarding, speculating future AI use in the design process. SKILLS
UX and Research: User Research, Usability Testing, Heuristic Evaluation, Journey Mapping, Personas, Storyboarding; Design & Prototyping: Wireframing, Prototyping, Interaction Design, Mobile-First Responsive Design, Visual Design, Design Systems; Tools: Figma, Adobe XD, Miro, Notion, Illustrator, Photoshop, HTML, CSS, Qualtrics; Methodologies: Human Centered Design, Agile, Data-Driven Design, A/B Testing, WCAG 2.2, ADA Compliance; Soft Skills: Collaboration, Communication, Problem-Solving, Attention to Detail, Project Management, Content Strategy.
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