Administrative Assistant Executive Director

SOMA NORODOM

*** *. ********* ***.

Clovis, CA **611

562-***-****

*******.****@*****.***

PROFESSIONAL SUMMARY

Meticulous Office Administrator/Accounting skilled at using Microsoft Office to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Recently moved back to Fresno in 2022 and would like to get into Public Service work and utilize my skills in Marketing, Customer Service, Writing, and Administrative Assistant experiences. With over 10 years of these experiences, I am confident that my work, along with my life experiences, will benefit your organization productively and efficiently.

EDUCATION

California State University, Fresno-Bachelor of Arts: Telecommunications and Journalism (1993) California State University, Fresno-Master of Arts, ABT: Mass Communication (1996) WORK HISTORY

The Arc of Fresno/Madera Counties-Fresno, CA (September 2023-January 2025) Administrative Assistant/E & S Residential Services-Supported the Executive Director and the Directors Team and Human Resources Department. Responsibilities range from clerical and administrative tasks to ensure the success of Executive Director’s day-to-day goals and objectives for the agency. Tasks include AP, A/R, answer phones, greet clients and guests, receives, sorts and routes mail and faxes to appropriate programs and staff, do POS invoices from CVRC and using Case Magic, input in Laserfiche, reconciles credit card statements for Directors, assists Executive Director with HCBS Grant Invoices, order supplies for 6 facilities, shipping, mailing and maintenance of postage machine and tracking certified mail with signature and tracking. Accepts and distributes incoming packages/on-line orders, creates, types and prints memos, correspondence, reports, flyers and other documents, scheduling and setting up job fairs, job postings, pre-employment assessments, reference checks, update Social Media like Facebook, Instagram and monitor.

WestCare, California-Fresno, CA (May 2022-September 2023) Case Manager/Administrative Assistant-Worked with Adult Protected Services referred by Fresno County. Drive clients to and from appointments, help assist with filling out paperwork for housing, help assist with rental payments, write case notes, do reports for Supervisor and Director of Housing, attend training courses relating to job responsibilities. Provided coverage of the front desk/reception area to ensure the security of the facility, log visitors, and sort and distribute incoming mail at MLK Facility, greet visitors/clients, process incoming POs/check requests/IT POs, performs basic clerical and administrative tasks to support the Director of the facility and the management team as well as Clinicians, Case Managers, Counselors and Maintenance Staff.

Fresno Economic Opportunities Commission-Fresno, CA (February 2022-May 2022) Outreach Specialist-Worked with clients who are experiencing at risk of homelessness as a result of elder or dependent abuse, neglect, self-neglect, or financial exploitation, as determined by the adult protective services agency. Prepare weekly and monthly reports for manager and director, data entry in MAR report, write case notes. Provided street outreach services to homeless individuals and families. Assists with outreach and identification of individuals, provide linkages to community resources and navigation services. Trained in HMIS and Coordinated Entry systems. Contracted to work with the Poverello House with their Outreach Team and the City of Fresno H.A.R.T. Team. Goodyear Commercial Tire and Service Center -Doraville, GA (May 2019-December 2021) Office Administrator-Billing, credit and collection, filing and other administrative duties, maintaining control of all center assets and inventory, providing Customer Service Excellence to meet the service goals of the location center, customer interaction through phone calls and emails, opening and closing work orders, data entry, A/R, A/P and perform a variety of manual tasks. ACOM Solutions Inc. – Long Beach, CA (August 2016-January 2019) Marketing Sales Representative-Planned and implemented advertising campaigns, followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers, demonstrated initiative by persistently cold calling, prospecting, networking and promoting A/P software business, developed and executed promotions to boost visibility and drive business, wrote engaging and successful marketing, advertising and website copy, studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion, data entry and create power point presentations.

(From 2010-2014 In Cambodia worked as a Newspaper Columnist for Phnom Penh Post, Radio Talk Show Host/Producer at Pannasastra University of Cambodia. Moved to Cambodia to fulfill my father’s dying wish. He passed away Dec. 23, 2012).

Pelco-Clovis, CA (January 2001-April 2006)

Marketing Communications Writer/Customer Relations Facilitator-Responsible for coordinating the logistics involved in scheduling flights, training, hosting customer factory visits, schedule group training for new products with staff, reps, and customers, Host and Tour Guide for VIP guests such as former New York Mayor-Rudy Giuliani and former California Governor-Arnold Schwarzenegger and top CEOs to the facility, marketing writer for special events such as the 911 Memorial Ceremony, Toys for Tots, Shriners Hospital, and various fundraisers. Wrote success stories for the quarterly newsletter, photographer for special events.

ACCOMPLISHMENTS

Awarded by The City of Fresno Office of Councilmember Nelson Esparza Recognition as a Community Leader (May 2024)

Advocate for Mental Health/PTSD victims supported by Fresno County and Board of Supervisor Sal Quintero (May 2023)

Recipient of “Customer Service” CORE Award at WestCare (March 2023) Recipient of “Morale Booster” CORE Award at WestCare California (July 2022) Inducted into the Mass Communication and Journalism Hall of Fame at Fresno State University (2015) Recipient of the Rotary Club International Humanitarian and Women’s Leadership Award (2013) Recognized by Pelco 5 years straight for Perfect Attendance (2001-2006) ACTIVITIES

Planning Committee Member for Fresno Chaffee Zoo “Safari Night 2023” (May 2023-September 2023) Member of the Quarterback Club of Fresno State (March 2022-present)