Store Manager Customer Service
Resume:
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Reinaldo Martinez
Retail Store Manager
SKILLS
Sales Experience
Merchandising
Inventory Control
Crisis Management
Loss Prevention
Human Resources
Multi-Unit Management
Certifications
Trained in Loss Prevention Interview Strategies
OSHA Hazardous Waste Training (Store Level)
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8 Caney CT. Kenner, LA, 70065
PROFESSIONAL PROFILE
With over forty years of retail experience in management, I am the leader in the building who is responsible for the execution of company standards. I seek to train and motivate employees to adhere to company directives while encouraging growth and promotion within. I look to lead my team in executing exceptional customer service experiences and maintaining retention of customer base
EDUCATION
Delgado Community College
PROFESSIONAL EXPERIENCE
STORE MANAGER
CVS Pharmacy New Orleans March 2010 – Present (30+ employees)
Responsible for total store operations with focus on sales, profit margins, shrink reduction and employee development
Oversee compliance of OSHA and HIPAA
Execution of company programs and standards regarding inventory
Customer service focus using Omnichannel marketing through in store and cvs.com
Tasked with analyzing profit & loss reports and key performance indicators to assess underperforming and overperforming departments and subcategories
STORE MANAGER
Rite Aid New Orleans & Metairie Dec 2000 - March 2010 (30+ employees)
Provided multi-unit store support to meet staffing demands, freight distribution and fulfilment
Responsible for weekly promo allocation setup and sell through
Process and complete delivery of freight and other DSDs
Verify the accuracy of DSD billables and invoices
Staffed and set schedules according to workflow management for multiple stores
Technical Skills
Microsoft Word
PowerPoint
Excel
PROFESSIONAL EXPERIENCE CONTINUED…
STORE MANAGER
Save A Lot Metairie Mar 1993 – Mar 2000 (60+ employees)
Responsible for multiple departments inside of store. Tasked with assisting department managers to resolve workflow and productivity issues.
Responsible for grocery ordering and in stock numbers
Set up weekly sales ad displays
Merchandised and planogrammed all sections of grocery
Led a team of 60+ employees in completing daily freight inbound
Responsible for multi department grocery setup
Languages
Fluent in Spanish
John Perkins
Regional Director
Dollar Tree
Mike Young
Grocery Manager
Rouses New Orleans
Ronald Cruz
Multi-Unit Site Leader
Go Brands
REFERENCES
PROFESSIONAL DEVELOPMENT
Pharmacy Technician Program
Louisiana Board of Pharmacy Baton Rouge
Contributions at Gopuff
-led the launch and decommission of Metairie site 580 and 674
-helped launch MSY 615 New Orleans
-assisted in Baton Rouge 690 launch
-assisted in Austin 9 decommission
-Improved KPIs of Cincy 90 with queue, pack, and delivery since taking over in September of 2022 vs previous year
-Currently overseeing Cincy 273 since March 2023
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