Customer Service Security Officer

DAVID POLANCO JR

*********@*****.*** 669-***-**** San Jose, CA

OVERVIEW

Dedicated and detail-oriented professional with extensive experience in supervision and team management, seeking to leverage skills in compliance and scheduling as a Stand Up Reach Operator.

EDUCATION

Attended Heald College

January 2012 - February 2015 Studying criminal justice National Education Center

February 1993 - October 1995 Technical Engineering December 1988 diploma

WORK EXPERIENCE

Supervisor Securitas Security Services

August 2012 - February 2013

Up keep of all inncedent report, Daily activity report and all Certifations are up to date. As well as training on all current requirements. Creative Security Services

August 2012 - October 2012

Control room operator- Maintaning visual of mulitple site on cctv sytem, carder reader and Nc4 systems. This included dispatching officers to areas of need, whether for alarms or escorts. As well as maintaining daily activity report, which include ther where about and doings of all officers on site. Mobile Officer Allied Barton Securities

December 2009 - November 2011

patrolling grounds, assisting in all Medical emergencies and escort. Maintaining of daily, incident and medical reports. As well keeping customer service to the clients and guests at all sites sent to. Safeway(jul.07-oct.09) - Customer service/ Book-keeper - maintaining all active registers though-out store and keeping up keep of daily sales reports and bank deposits. This also includes money gram and money orders sales. And when needed, be able to assist in any department that needs it. U.S. Census(jan.06-jul.07) - Interviewer - Contacting and interviewing people for ongoing possible surveys, as well as research of current contact information.

Lobby Security Officer Allied Barton Securities

October 2002 - January 2005

Keeping customer service to all clients and incoming guests. This includes maintaining daily reports. Jabil Circuits(nov.98-oct-02) - Lead Security Officer - training of all incoming new officers on CRT surveillance equipment. Keeping current of all ongoing investigations, with Manger as needed. Processing of new hired employees with policies and issueing of IDs (card access building). William C overfelt high

1988

b.s.i.s. license for guard card and First Aid, CPR aed from Medic first aid international. NOTABLE SKILLS

Training Team Management Compliance CCTV Monitoring Incident Reporting Scheduling Dispatching Supervision

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