Technical Support It

Aaron Brown

Raleigh, NC 919-***-**** ************@*****.*** https://www.linkedin.com/in/brownaw/

PROFESSIONAL SUMMARY

Innovative and results-driven IT professional with expertise in cybersecurity, networking, and technical support. Skilled in troubleshooting, system configuration, and security analysis, with ability to explain complex concepts clearly. Hands-on experience with Cisco Packet Tracer, VMware Workstation, and cybersecurity tools. Holds multiple certifications, including CCNA and Google Cybersecurity, with a passion for problem-solving and continuous learning.

EDUCATION AND CERTIFICATIONS

CompTIA A+ 1102 Certification NPower, NC In Progress, June 2025

CompTIA A+ 1101 Certification NPower, NC In Progress, June 2025

Google IT Automation with Python Coursera April 2025

CompTIA Tech+ Certification NPower, NC April 2025

Google IT Support Professional Certificate NPower/Coursera March 2025

AIG- Shields Up: Cybersecurity Certificate, Forage September 2024

CCNA: Switching, Routing and Wireless Essentials, Cisco May 2024

Google Cybersecurity Professional Career Certificate, Coursera April 2024

Google Project Management Professional Career Certificate, Coursera March 2024

Associate of Applied Science: Information Security, Wake Technical Community College, Raleigh, NC June 2023

TECHNICAL SKILLS AND SOFTWARE

Customer Service

Troubleshooting

Database Fundamentals

Hardware Configuration

Applications and Software

Networking

Linux

Infrastructure

Technical Support

IT EXPERIENCE

Participant – MetLife Hackathon May 2025

MetLife, Cary NC

Collaborated with a team of 4 to design and develop a volunteer connection website linking individuals to nonprofit organizations

Built a responsive landing page using HTML, CSS, and JavaScript based on team planning sessions and user experience goals

Participated in regular team meetings to refine project features and align on development milestones

Delivered a final project presentation to MetLife employees, showcasing the site’s functionality and impact

Cybersecurity Analyst January 2024 – July 2024

Mastercard, Raleigh, NC

Worked on project to identify phishing emails and designed security awareness training course

Developed skills in problem-solving, data analysis, and data presentation and practiced in a real-world experience

Monitored user activities on the network for suspicious behavior or malicious activity

Conducted record searches and coordinated with other units on procedural problems involving complex cases

Cisco Packet Tracer August 2023 – Current

Self-Taught, Raleigh, NC

Designed and configured complex network topologies in Cisco Packet Tracer, including VLANs, STP, OSPF, EIGRP, and NAT.

Utilized Cisco Packet Tracer to troubleshoot network issues, identifying and resolving misconfigurations before deployment

Developed training materials and guided junior technicians in Cisco Packet Tracer simulations

VMware Workstation July 2022 – Current

Wake Technical Community College, Raleigh, NC

Developed four virtual machines in VMware Workstation to simulate enterprise IT environments for testing and development

Utilized VMware Workstation to create isolated test environments for software development and troubleshoot system issues

ADDITIONAL EXPERIENCE

Custom Service Representative June 2024 – current

Food Lion Grocery Store, Raleigh, NC

Provided excellent customer service by assisting with orders, answering product-related questions, and ensuring a smooth and positive shopping experience

Recognized for flexibility and resourcefulness in resolving customer issues and managing a high volume of service calls

Assisted in onboarding and training new team members to ensure consistent service quality and operational efficiency

CCNA Teacher Assistant January 2024 – May 2024

Wake Technical Community College – Raleigh, NC

Gained hands-on CCNA skills through NET 125 and NET 126 courses and an apprenticeship as a teaching assistant, focusing on network fundamentals, IP addressing, routing and switching, and the OSI model

Earned the CCNA: Switching, Routing, and Wireless Essentials badge in March

VOLUNTEER EXPERIENCE

Volunteer March 2025—Current

Oak City Cares, NC

Volunteer August 2018 – September 2019

Food Bank of Central & Eastern NC

Volunteered at the Food Bank of Central & Eastern NC by sorting packaged goods and bagging fresh produce for distribution to families in need, contributing to food security in the local community

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