Santeria Gaines
Bessemer Alabama ****0
**********@*****.***
Objective
To obtain a challenging position in which I can apply my skills to learn and grow while making a contribution to achieve the goals of the company.
Education
1.Fortis Institute, Birmingham Alabama and
Medical Billing and Coding, April 2020-April 2021
President List, April 2019, May 2020, June 2020
Dean’s List, September 2020
Perfect Attendance, April 2020
Jeremiah’s Hope Academy, Birmingham Alabama
Nursing Assistant and Phlebotomy, June 2007- December 2007
Externship
Medical Business and Management, Vestavia Hills
●Data Entry
●Adjustments on bad debtooooooooooo
●Resubmitted claims for Medicaid Collection
Work Experience
Patient Encounter Specialist
Cooper Green Mercy Health Services
December 2022- Present
●Greet patients upon arrival
●Check in and check out patient
●Collect Copayments, Verify Insurance
●Complete clinical tasks
●Answer phone calls, Schedule follow up appointment
Dental Call Center Rep
Blue Cross and Blue Shield of Alabama
July 2022- November 2022
●Answering Incoming calls from dental providers who is looking for a quote for an upcoming appointment for their patients.
●Quote Dental insurance
●Made notations about the calls in the inquiry
●Worked from home, Temporarily Service
RECEPTIONIST
Cahaba Medical Care- Birmingham Alabama
August 2021- April 2022
● Greeting patients upon checking in and check out.
●Answering incoming calls, Scheduling appointments, Registration, Insurance verification
●Covid testing, Giving Covid Vaccines
Quality Control Inspector
Grupo Antolin- Vance Al
December 2018 to June 2020
●In CAs;2 Made sure the Headliner was in good standards with no holes, lint, glue, and dust free to ship off.
●Made sure lights were working properly on the headliners.
●Loaded robots with Mercedes part to put on the headliners.
Supervisor/ Lead Person, Forklift operator
Tek Pak - McCalla, AL
February 2015 to May 2018
●Made sure the employees did their job correctly.
●Made sure everyone worked as a team.
●operated a propane forklift.
Special Skills
Customer services for over 15 years.
Keyboarding speed: 40 wpm.
Forklift operator.
Covid testing
Giving covid vaccine shots
Scheduling appointments