Customer Service Chicago Il

Antonio M Higgins

*** * *** ** * Chicago, IL ****7 I 312-***-**** I *******.*********@*****.***

Education

Southern Illinois University SIU

Carbondale, College of Business

Oak Park River Forest High School,

Summary of Qualifications

Proven previous performance to

creatively assist client’s to find

solutions

Exceptional customer service,

communication, and interpersonal

skills

Proven ability to excel and multi-

PROFESSIONAL SUMMARY

Dynamic leader with exceptional experience in research, communication, customer service, B2B marketing, and executive support with high energy, while providing an enterprising approach to positively impact and creatively assist client’s or colleagues. EXPERIENCE

Traffic Tech, Chicago IL Oct 2021- Jan 2025

Operations rep (national accounts)

• maintained customer relationships

• Help build accounts with various customers

• Built and sold loads

• Assisted with driver and customer issues

• Ran my own sub team of operation members

UBER FRIEGHT, Chicago IL I 2017-2019

COE Inbound Support Team

• Inbound Call Representative

• Assisted with 800+ freight drivers weekly

• Solved Load Issues

• Trained incoming Employees

POWER TEAM INC., Chicago IL I 2016 - 2017

Marketing Coordinator

task in high-pressured situations

Software / Technology

Microsoft Office Suite: (Word, Excel,

PowerPoint, Outlook)

Zendesk

Adobe (InDesign, Illustrator,

PhotoShop, Acrobat Pro)

Awards / Associations

Dean’s List 2015 and 2016

Member of Tau Kappa Epsilon (TKE)

Fraternity

Volunteer Charity - St. Jude

Volunteer - Back-to-School Community

Outreach Program

References

Furnished Upon Request

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Assisted with daily communication/customer service focused tasks; responding to telephone inquires; and conveying information both orally and in writing to corresponding departments or individuals.

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Responsible for coordinating and assisting with all aspects of marketing of special projects, branding campaign, and creating the marketing collateral.

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Created collateral brochures, newsletters, invites and miscellaneous correspondence.

General Office Duties: assisting with reservations and event calendars, processed payments, issued email confirmations, created documentation, distribute/ prepare mailings, send/receive and distributes faxes and e-mail, and operate standard office equipment.

F.A.S.T. MARKETING GLOBAL I 2016

Marketing Internship: Sales Team Member (part time)

• Responsible for advertising to 500+ people a week in person. Responsible for meeting nationally companies initiatives.

• Recorded the sales goals and tracked individual daily performance, product training and product promotions.

• Built strong communication and negotiating skills from face-to-face customer interactions, orders, and general inquiries.

• Managed over 100+ customer profiles up for service modifications; educated, negotiated, and assisted them with account issues. SAWTOOTH, Chicago IL I 2012 - 2015

Office Assistant

• Drafted schedules for CEO approval and contacted staff for weekly/daily work assignments to maximize productivity

• Assisted with training on-boarding new staff members to provide top-tier customer service

• Organized the weekly meetings to enhance day-to-day operations

• Ordered the security detail and valet to ensure organizational efficiency

• Maintained inventory orders and office supplies.

• Managed and maintained office events calendar and meeting schedule

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