Assistant Manager Customer Service
Resume:
T H U T O R A T S H E D I
F R E S H F O O D M A N A G E
R
C O N T A C T
************@*****.***
1475
S K I L L S
Communication skills Critical
thinking
Leadership skills
P R O F I L E
Meeting and exceeding sales goals by training, motivating, and providing feedback to the store team.
Building extensive product knowledge on key products categories available in store and coaching the team in this knowledge.
Ensuring sales and fresh food managers perform various duties accurately and sufficiently
Ensuring high level of satisfaction through excellent service and deep understanding in customers experience.
Day to day management, operations and recruiting staff
Ensuring that I Thuto Ratshedi as an assistant manager check, look and feel of the store
Promotes a positive customer service experience and keeping a better brand of super stores
Oversee all store related processes and continually look at ways to improve them.
Regular connections with retail leadership team ensuring key projects and goals are being achived
W O R K E X P E R I E N C E
Assistant Manager and Fresh Food Manager
Interpersonal skills
Ability to communicate effectively
Boxer superstore Daveyton (Gauteng) South Africa January 2020- October 2021 E D U C A T I O N
W & R Food
Boxer Superstore
Instore certificates:
Receiving Manager
Administered branch sales and operational activities
Over-saw budgeting expense control and accounts management to support financial functions.
Achieved targets consistently through successful branch partnership and marketing initiatives.
Boosted and maintained staff morale conducting daily huddle to communicate goals, strategies and new initiatives.
Verified branch operations daily with checks on processes staff activities and KPi’s.
Showed accountability by taking ownership of the business and willingness to make customer focused decisions.
W& R food safety
Umalusi Senior Certificates
Assistant Manager and Fresh Food Manager
Illinge High School
2015
Boxer Superstore Jeppe CBD Gauteng South Africa
February 2020 - January2021
L A N G U A G E S
English
IsiZulu
Setwana
Sesotho
Sepedi
IsiXhosa
Always do floor walk in fruit and Veg to ensure that no rotten stock on display
Delegate task to appropriate staff members for optimum productivity
Ensuring fresh and quality products are displayed in service departments on time and provided customer service.
Coordinate employee schedules to provide adequate staff courage Support service managers with day to day operational recruitments
Collaborate with upper management to develop one implement business improvement
Optimized inventory for maximum revenue generation. T H U T O R A T S H E D I
F R E S H F O O D M A N A G E R
C O N T A C T
W O R K E X P E R I E N C E
PFM Makro Germiston November 2024-February 2025
Merchandiser
Update PI Labels
All lines on shelves across all suppliers
Full shelves
Promotions price flash
Rotation of stock
Correct flows and checking expiring dates
Assistant Manager and Fresh Food Manager
Boxer Superstore Johannesburg CBD Noord South Africa January2019-February2020 E X P E R T I S E
Financial Expertise
financial control
Planning and organizing
Performance metrics
policy formulation
Employee development
Analysis and reporting
Staffing optimization
Excel
Achieved targets consistently using successful branch partnerships and marketing initiatives
Manage and communicate promotional campaigns and product initiatives Maintained and developed relationships with business customers
Verified daily branch operations by checking their activities and KPI’s
Over saw budgeting expense control and account management to support financial functions
Administered branch sales service and operational activities in line with company vision and goods
Assistant Manager and Fresh Food Manager
Boxer Superstore Vosloorus Lesedi Gauteng South Africa January 2018-December2019
Delegated task to appropriate staff members for optimum productivity
Always do a floor walk in Fruit and Veg to make sure there is no rotten products on display
Ensuring fresh quality product are displayed on time and customer service is provided
Coordinate employee schedules to provide adequate staff courage Support senior managers with day to day operational requirements
Collaborate with upper management to develop on implement business improvements
Optimize inventory for maximum revenue generation. R E F E R E N C E S
Endustrial relations officer: Tlholohelo
Mokometsi
Receiving Manager
Boxer Superstore Lesedi Vosloorus South Africa
Staged products for smooth delivery for the sales floor Checking facility stock brought by suppliers
Receiving stock and following the better receiving policy
April2017 January2018
Ensuring stock received such as perishables cold chain process is not broken
Returning stock received or claiming stock to supplies
Ensuring outside merchandisers uplift their returns ensuring visitors have visitors tags
Regional Administrator: Lungile Mbatha
************@*****.***
736 Mohla Street Vosloorus
1475
E X P E R T I S E
Financial Expertise
Financial control
Planning and organizing
Performance metrics
Policy formulation
Employee development
Analysis and reporting
Staffing optimization
Excel
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