Customer Service General Manager
Resume:
************@*****.***
SKILLS
• Writing
• Building
• Sports
• Cooking
• Production
• Design
• Mathematics
• Microsoft Excel
• Microsoft Word
References available upon request
REFERENCES
KHALIL WEBB
Dynamic professional with background in hospitality industry. Proven track record of successfully leading large teams while delivering exceptional customer service. Skilled in increasing sales and profitability, managing operations, and creating marketing plans. Passionate about developing strong relationships with customers, staff, and suppliers. ASSISTANT GENERAL MANAGER
Fatburger
Feb 2022 – Mar 2024
Allen, TX
SERVER
Robson Ranch Bar/Grill
Sep 2020 – Mar 2021
Denton, TX
SORTER OPERATIONS ASSOCIATE
Amazon
Sep 2020 – Jan 2021
Coppell, TX
BANQUET SERVER
Eldorado Country Club
Mar 2013 – Sep 2015
McKinney, TX
EXPERIENCE
• Operations include placing orders based off volume per week.
• Inventory calculations at end of period.
• Training and coaching staff to perform at the Fatburger standard.
• Money control.
• Labor control.
• Hiring new staff.
Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
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Upholding high sanitation and safety standards while delivering and serving food.
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• Kept hostess team informed of table progression and availability. Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
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• Company Overview: Amazon fullfillment
• Top sorter in my department, averaged about 36 per hour. Coded and classified data for optimal entry into database with minimal errors.
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• Completed all required paperwork within anticipated timeframes. Required minimal oversight to complete job tasks, meeting all deadlines and goals.
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• Amazon fullfillment
Engaged guests in friendly conversation when appropriate and regularly checked on needs such as drink refills and special requests.
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Set up tables, buffets, and service areas to prepare for different types of banquets.
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Helped monitor waste and control inventory in banquet and catering areas.
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Inspected meeting rooms to verify set-ups and correct any problems before guests arrival.
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High School Diploma
McKinney High School
May 2013
McKinney, TX
EDUCATION
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