Production Manager Customer Service
Resume:
Gerry May
New Braunfels TX *****
*****.*****@*****.***
Professional Summary
Experienced Collision Repair Estimator and Production Manager with over 30 years in the automotive repair industry. Expertise in collision estimating, insurance coordination, workflow optimization, and team leadership. Proven track record in streamlining operations, reducing cycle times, and enhancing customer satisfaction. Proficient in CCC ONE, shop management systems, and customer relationship management (CRM) software. Core Competencies
• Collision Estimating (CCC ONE)
• Insurance Claims Management
• Production Oversight
• Workflow Optimization
• Team Leadership
• Quality Control
• Customer Service
• Microsoft Office
Professional Experience
Estimator
Express Paintless Dent Repair, New Braunfels, TX May 2022 – May 2025
• Delivered precise repair estimates, managed insurance claims, and processed supplements.
• Maintained exceptional customer satisfaction through proactive communication and service.
Production Manager
Chuck Nash Collision, San Marcos, TX Jan 2020 – May 2022
• Managed daily shop operations, overseeing 8 technicians to improve repair cycle times.
• Directed inspections, repair planning, and technician productivity to maximize efficiency. Tool Distributor
Cornwell Tools, New Braunfels, TX Oct 2015 – Jan 2020
• Operated a mobile tool business, managing accounts, inventory, and client relationships.
• Developed strong customer relationships and maintained high levels of client satisfaction. Collision Manager / Estimator
Frank’s Automotive and Collision, San Antonio, TX Oct 2013 – Oct 2015
• Oversaw shop operations, wrote estimates, and optimized workflow efficiency.
• Coordinated directly with insurance companies to expedite claims processing. Collision Estimator
Tri-County Collision, San Antonio, TX Mar 1998 – Sep 2013
• Conducted repair estimates, managed work scheduling, and maintained insurer/vendor relations.
Technical Skills
CCC ONE Microsoft Office Shop Management Systems CRM Software
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