Entry Writer Customer Service

Indira Ellana

Mobile phone: 516-***-****

Email:**************@*****.***

Background

A professional Entry Writer with over 15 years progressive industry experience and 1 year ocean import operations’ experience.

Qualifications

Expert knowledge of current and historical Customs regulations, Harmonized Tariff Schedule, and related directives of government agencies including:

Food and Drug Administration (FDA)

Fish and Wildlife Service (FWS)

Federal Communications Commission (FCC)

Lacey Act

Extensive hands-on experience with Customs system programs including:

Electronic Data Interchange (EDI)

Importer Security Filing (ISF)

Automated Clearing House (ACH)

Automated Commercial Environment (ACE)

Automated Broker Interface (ABI)

Manage, research, secure, and arrange releases from various agencies including U.S. Department of Agriculture, Food and Drug Administration, and Fish and Wildlife Service.

Act as liaison and partner with clients to implement the appropriate import logistics, and follow-up to ensure accurate recording of all support documentation.

Experienced with resolving difficult customer service situations. Consistent and efficient processing of complex customs transactions. Provide subject matter expert training instruction and mentoring guidance to new hires. Maintain knowledge of current industry and regulatory directives and monitor changes that impact operations.

Experience

08/2022 – 03/2025. Entry Writer at The Port Group

Manage client compliance with credit terms. Determine appropriate tariff.

Train and mentor new employees in all aspects of Customs process.

Determine credit terms for duty and freight payment.

Ascertain classification following invoice research and consultation with importer.

Calculate U.S. Customs duty payable.

Prepare and review entry/audit documents and maintain brokerage records.

Monitor entry status of U.S. Customs release and prepare delivery order.

Prepare and submit client billing sheets and support documentation.

2018 - 2022. Entry Writer at DB Schenker, JFK NY

Create processes and procedures to address all areas of import compliance including record keeping, product valuation, country of origin, commercial invoices, HTS classification, and all other required documentation.

Research and assign appropriate Harmonized Tariff Schedule classification and FDA product code to new products.

Consistent processing of 130 customs entries, primarily FDA, per month.

Coordinate with government agencies, over-seas agents, importers, steamship companies, airline and other transportation services to ensure all customs documentation and procedures are compliant and processed efficiently.

2008 - 2017. Entry Writer at C-air Customs House Broker

Provide local support to exporter at overseas branch.

Responsible for ensuring customs activities are fully compliant with regulations.

Prepare and administer client support documentation to ensure efficient and timely processing of open rulings. Avoid late fees and ensure complete customer satisfaction.

1993 - 2007 Accounting Clerk at PROPARTS

Tendering billing invoices to the customers.

Processing accounts receivable and payable

Handing company payroll for employees

Training

ACE Cargo Release

ACE Partner Government Agencies

U.S Customs and Border Protection (CBP) Document Imaging System

Modifying Entry Data Corrections and Cancellations

Microsoft Excel – pivot table use for data analytics

Education

Hillcrest High School

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