Supply Chain Talent Acquisition

Suzanne M. Pignataro

** ***** ****** **. *** #***, Boston, MA 02108 904-***-**** *******.*********@*****.*** Experience

****-**** ********* ***** ***.

Head of HR - (PE-backed consumer products company selling primarily through e-commerce marketplaces. Led the People Team, supporting 30 brands and 3,000 products. The company merged LY with Infinite Commerce)

• Developed and launched a comprehensive performance management process for corporate, offshore, and warehouse teams.

• Conducted wage and salary analysis, creating competitive compensation plans to attract and retain talent.

• Designed and implemented a Manager Training program and revamped new hire onboarding processes.

• Ensured HR compliance by collaborating with legal and accounting teams, mitigating risks, and maintaining a legally sound work environment.

• Partnered with the CEO and PE firms to create integration strategies aligned with organizational goals, streamlining HR, IT, and finance processes.

• Built and led a high-performing talent acquisition team, hiring across ~200 corporate, warehouse, and offshore roles.

• Designed an HR Dashboard, delivering monthly updates on HR, talent management, and recruitment KPIs.

• Administered company-wide compensation and benefit plans across all LLCs and corporate offices, ensuring alignment with organizational goals.

• Processed bi-weekly payroll for all employees, including 6 domestic warehouses and offshore teams.

• Conducted HR due diligence for M&A, collaborating closely with the M&A team and legal counsel to ensure seamless integration.

• Organized and executed company offsite events, fostering a positive and inclusive culture. 2020-2020 Chewy

Recruiter (Contract)

• Managed full life cycle recruiting for supply chain and operations functions. 2019-2020 Wayfair, Boston, Massachusetts

Talent Acquisition Manager, Sales & Operations

● Led and developed a team of recruiters to achieve team goals across multiple Supply Chain and Operations departments in a fast-paced and ambiguous environment.

● Partnered with executives and hiring managers to develop proactive talent engagement strategies.

● Leveraged analytics to inform hiring strategies and measure pipeline success. 2018-2019 Wayfair, Boston, Massachusetts

Senior Recruiter, Supply Chain & Operations

● Managed full life cycle recruiting for senior-level positions to deliver world-class, diverse talent across Supply Chain and Operations.

● Developed reporting across all of TA to assist in self-diagnosing stages/processes and candidate time in stage.

● Analyzed data to define hiring success and translate metrics into actionable insights, reporting to TA and business leaders.

● Assessed interviewer preparedness and provided calibration and engagement suggestions for standardized candidate experience.

2016-2018 Wayfair, Boston, Massachusetts

Product Performance Manager

● Managed 30+ suppliers within a category, driving $300M in revenue annually and $14M in gross incidence exposure

● Reduced gross incidence exposure by $213k annually, partnering with suppliers on e-commerce packaging, quality control, on-site merchandising, and relationship management.

● Provided ad-hoc reporting and analysis on performance trends and improvements to internal leadership and suppliers.

● Partnered with suppliers with in-person warehouse visits and trade shows to review operational procedures, packaging recommendations, and performance metrics. 2011-2015 Stein Mart, Jacksonville, Florida

Supply Chain Performance Manager

● Worked as a liaison and central point of contact between merchants, vendors and supply chain regarding improving vendor performance, cycle time and carrier performance.

● Managed vendor relationships and resolved vendor issues with assessed business recovery charges by forecasting and managing an annual budget of $3.4M in compliance recovery charges.

● Managed all postal matters (USPS) for promotional events within the company, including drop schedules, track and trace, drop facilities and carrier performance of 98% on time delivery.

● Developed and implemented FCA/FOB program saving 3% in freight expenses annually and continue to build FCA program from moving current POE vendors to FCA. 2004-2011 Stein Mart, Jacksonville, Florida

Assistant Buyer, Area Manager

Education

University of North Florida, Jacksonville, Florida CTL, Certification Transportation and Logistics

Florida State University, Tallahassee, Florida

B.S., Merchandising

SKILLS

MS Office Suite, G Suite, Justworks, Oracle, Workday, Payoneer, 15Five, Time Doctor, Benepass, BrightFunds, Notion, Asana, LI Recruiter, Greenhouse, Jobvite.

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