Customer Service Technical Support
Resume:
Brittany Totten
Customer service technical
support specialist
************@*****.***
WORK EXPERIENCE
customer service technical support supervisor
majorel/teleperformance November 2023 – Present
As a technical support representative, I specialize in remotely repairing a wide range of devices, including computers, cell phones, tablets, and smartwatches, all from the comfort of my home office. This role requires a deep understanding of various hardware and software issues, as well as the ability to guide customers through troubleshooting steps over the phone or via remote access software. My goal is to provide efficient and effective solutions to ensure customer satisfaction and device functionality.
Promoted three times from customers service within the company customer service rep, Navient
January 2023 - November 2023
Assisting individuals with low income or those enrolled in special government programs to navigate and sustain their applications for Lifeline or the Affordable Connectivity Program (ACP) is a vital service. These programs are designed to support eligible households by making internet service and connected devices more affordable, ensuring that all have access to essential communications services. The Lifeline program offers a discount on monthly telephone service, while the ACP helps with internet service costs for households with an income at or below 200% of the federal poverty line. It's crucial to provide guidance on the application process, which can be done through the National Verifier website, and to help maintain eligibility for these beneficial programs.
The program ended was a short term contract
Money center, Walmart
November 2014 - November 2022
helped those in need of financial services such as money transfers, bill payments, and check cashing, there are numerous options available. Additionally, general customer support and problem-solving resources were used. also managed how much money was in the tills so there was only a certain amount on hand at any given time
Fry cook, McDonalds
January 2008 - January 2010
• Prepared various dishes in accordance with established recipes and presentation standards. • Implemented safety standards to ensure a clean and hazard-free food preparation environment. • Managed order processing to ensure timely and accurate delivery of meals to customers. • Provided excellent customer service by addressing inquiries and resolving issues promptly. • Collaborated effectively with kitchen staff to enhance workflow and maintain a positive work environment. • Executed diverse cooking techniques to create flavorful and visually appealing dishes
EDUCATION
Ridge Community High School 2004-2008 High School Diploma some college at valencia college
Skills
• Cashier
• Team building and team work
• Communication Skills
• Conflict Resolution
• CPR
• CRM
• Customer Retention
• Customer Service
• Detail Oriented
• Food Safety Experience
• Helping People/people skills
• High Volume call center trained
• Inbound Calls
• Medical Terminology
• Mentoring
• Multi-Tasking, Patience, Problem-Solving Skills
• Salesforce
• Stocking
• Tech Support
• Time Management Skills
• Troubleshooting
Ticket cashier, Disney
January 2006 - January 2008
I oversaw the ticketing system at one of Disney's water parks, regulating the admission of guests and always managing the cash reserves in the till
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