Customer Service Sales Manager

Victor Perez Ruiz

*** ** ***** ****** # * Miami, FL 33172

786-***-**** – ************@*****.***

OBJECTIVE

Obtain a challenging career emphasizing increasing responsibility, personal growth, and professional achievements.

SUMMARY OF QUALIFICATIONS

15 years experience in Property and Casualty insurance (specialized in Commercial Lines).

In deep Knowledge of Insurance Contracts, Endorsements and Forms.

Strong Organization Skills

Outstanding Customer Service Skills

Strong leadership qualities and supervisory experience

Team player

Fluent in Spanish and English, intermediate French and basic German. WORKING EXPERIENCE

(Sales Manager - Cuba Destination Agent/Travel Consultant/Vacation Planner/Miami Tour Guide-Bus Driver)

This position required me to arrange Tour Packages for American Travelers visiting the island (specialized Trips – Art, History, Cultural, Architecture, Bird-watching, Diving, etc), both for individuals & Groups

(Governor of Arkansas and Chamber of Commerce of that State September 2015 –Papal Visit Group from Nuestra Señora de Guadalupe Church Pennsylvania September 2015 – Cabarrocas Architecture Tour June 2015 – Thomas Cooper Groups HE WAS THE FOUNDER OF GULFSTREAM AIR CHARTERS IN THE LATE 1970’S September 2015 & January 2016- Diving Group Long Island February 2016 - Sarasota World Trade Affairs March 2016- Arkansas Chamber of Commerce Trip June 2016 – etc – I was sending about 1000 clients to Cuba on yearly basis).

Amadeus Selling Platform Account Administrator: A selling platform for booking flights, car rentals, hotels, cruises, insurance and much more (GDS – Global Distribution System). I was the account administrator at VaCuba, I quoted, processed, and issued all flight tickets of commercial airliners flying to Cuba from the U.S.

(AA, Delta, United, JetBlue, Alaska, etc)

Sabre Red 360 - A selling platform for booking flights, car rentals, hotels, cruises, insurance and much more

(GDS – Global Distribution System). Travel Counselor for AMEXGBT, I quoted, processed, and issued flight tickets customers traveling to all over the world.

This position also required me to deal with Cuban Immigration Laws and Customs Regulations.

March 2017: Guest Speaker for Pearl Mist Cruises – circumnavigation of Cuba for 10 days

(Havana/Cienfuegos/Trinidad & Santiago de Cuba). I gave Lectures on Cuban History, Architecture, Art, Culture, Geography, Demographics, Religion, Politics, Society, Civics, etc, for the 10-day cruise trip.

Gulfstream Air Charters: head of sales department for Destination “Cuba”, Arrangements and sales of flight tickets from Miami to 5 different destinations (Havana-Santa Clara – Camaguey – Holguin – Santiago de Cuba). I have personally sold hundreds of tickets (almost 2000) in the last 12 months, arranged Private Flights, Ferry Flights, Extra Flights, etc.

Grand prize winner of the National 2011 Sell Your Way to a Get-Away Contest sponsored by USLI (United States Liability Insurance Group – WWW.USLI.COM). Commercial Lines National Contest.

Tour Guide, Travel Agent and Consultant with a 27-year in this field

More than 10 years’ experience as a General Lines (LIC. 220) Insurance Agent in the State of Florida

VACUBA, INC March 2015- March 2020

Miami Florida

Travel Agent and Consultant

Head of the sales department world-wide: land Itineraries, Flights, vacation planner, Shore excursions for cruise ships, visa processing

UNIVISTA INSURANCE Jan 2014 – March 2015

Miami – Florida

Commercial Lines Insurance Agent, Insurance Policies underwriter

Responsible for the Commercial Insurance Department

Risk management recommendations and compliance

Manage large property schedule insurance and risk management

Review and enforce of insurance carrier underwriting guidelines

Create and develop insurance programs and products in conjunction with insurance companies

Increase sales by identifying new markets and opportunities STANDARD LINES INSURANCE GROUP Dec 2012 – Dec 2013 Tamarac – Florida

Marketing Representative, Insurance Policies underwriter

Responsible for the Commercial Insurance Department

Risk management recommendations and compliance

Manage large property schedule insurance and risk management

Review and enforce of insurance carrier underwriting guidelines

Create and develop insurance programs and products in conjunction with insurance companies

Increase sales by identifying new markets and opportunities ACI / GM UNDERWRITERS, INC. July 2010 – Aug 2012

Miami – Florida

Marketing Representative

Responsible for coordinating and implementing direct marketing of insurance products

Manage a large portfolio of brokers in Florida, Georgia, Texas and the Carolinas

Provide training and sales support for insurance brokers

Evaluate new prospect insurance brokers and agents

Plan, organize and execute sales meetings, trainings, presentations, and trade shows

Increase sales by identifying new markets and opportunities

Create and develop insurance programs and products in conjunction with insurance companies

Hire and evaluate employees, in-house sales representatives, and outside producers EDUCATION

Bachelor of Science Degree, Higher Education Studies - Havana University -1995

Major in Teaching. Translating and Interpretation – Havana University - 1995

Tour Guide Graduate at the International Tourism School of Havana – 1996

Travel Agent/Consultant selling world-wide – Miami - 2009

Insurance Agent – 220 Florida General Lines Agent specialized in Commercial lines - 2010 OTHER STUDIES AND TRAINING

German Technician Degree - at Humboldt Institute, Havana. – 1995

General Accounting - Accounting and Auditing College, Havana University – 1999

Diplome de Langue Francaise - University of Paris - l'Alliance Francaise a La Havane. – 2002

2-20 Property and Casualty General Lines Agent License specialized in commercial lines

Tour Guide Course for Miami-Dade County, CDL endorsement P (passenger) and hack license for Florida: Multilingual tour guide covering the cities of Miami Beach, Miami, Coconut Grove and Coral Gables and the neighborhoods of Brickell and Little Havana.

Marketing Representative (Insurance): Responsible for coordinating and implementing direct marketing of insurance products to brokers in Florida, Georgia, Texas and the Carolinas for GM Underwriters in conjunction with USLI (United States Liability Insurance Group), member of the Berkshire Hathaway group. Marketing activities include presentations on specific services provided by GM Underwriters brokerage company, trade shows, insurance fairs, website design, and personal consultation with insurance agencies.

• Freelance Translator:

• Restoration project for Vizcaya Museum, Miami, Florida.

• World Heritage Sites project for The Getty Art Institute, LA.

• Cuba Tours And Travel Agency website, Long Beach.

• Protz

References Available Upon Request

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