Maintenance Technician Customer Service

Mikah Johnson

Columbia Heights, MN *****

****************@*****.*** 913-***-****

Professional Summary

Dependable and skilled maintenance technician and customer service professional with 10+ years of experience in facilities operations, engineering, hospitality, and leadership roles. Known for strong problem-solving abilities, attention to detail, and excellent communication. Ready to transition into a remote or hybrid role using proven technical, organizational, and client-facing skills.

Key Skills

- General Maintenance & Repairs (HVAC, Electrical, Plumbing)

- Customer Support & Communication

- Team Supervision & Training

- Troubleshooting & Preventative Maintenance

- Task Prioritization & Time Management

- Remote Communication Tools: Email, Zoom, Google Docs (trainable in CRM systems)

Work Experience

**Maintenance Technician**

*EIG Property Management – Saint Paul, MN*

Nov 2024 – Present

- Execute daily maintenance tasks including drywall, plumbing, and electrical repairs across residential properties.

- Respond to tenant work orders efficiently and ensure compliance with safety codes.

**Engineer (Night Shift)**

*Westin Minneapolis – Minneapolis, MN*

Feb 2023 – Oct 2024

- Managed overnight maintenance issues for guests and staff.

- Performed pool maintenance, boiler checks, and ensured smooth hotel operations.

**Engineer**

*Embassy Suites by Hilton – Brooklyn Center, MN*

Feb 2022 – Apr 2023

- Maintained hotel infrastructure during night shifts, addressing guest needs promptly.

**Maintenance Technician**

*BG Staffing – Saint Paul, MN*

Dec 2019 – Jun 2022

- Handled property maintenance, prepared vacant units, completed tenant work orders, and maintained grounds.

**Cashier / Stock Crew**

*Cub Liquor – Saint Paul, MN*

Apr 2017 – Nov 2019

**Supervisor**

*Prime Flight – Bloomington, MN*

May 2015 – Jun 2015

**Lead Front Desk Clerk / Housekeeper**

*Medina Inn – Medina, MN*

Jun 2014 – Jan 2015

- Managed front desk, processed payments and reservations, and resolved guest issues to ensure satisfaction.

**Line Cook / Prep Cook**

*Host Management & Davanni’s Pizza – Twin Cities Metro, MN*

2013 – 2014

Education

Pre-Apprentice Construction Training

Ujamaa Construction Program – Saint Paul, MN 2015

High School Diploma

Minnesota Virtual Academy – Houston, MN 2011

References

Available upon request.

Contact this candidate