Customer Service Experience
Resume:
Ashley Reynolds
*************@*****.***
**** *. ****** *****, ************, IN 46220
CUSTOMER SERVICE
Providing Personalized Service Ensuring an Exceptional Customer Experience
Strengthening the Company Brand Building Positive Relationships
Customer Service Professional providing personalized service for over 15 years resulting in an increase in customer satisfaction and loyalty. Specialize in making the customer experience uniquely personal and highly effective. Customer service in retail, hospitality, and service industries.
EXPERIENCE
ARAMARK 2021-2025
IU HEALTH 2005-2021
Financial Controller/Administrative Assistant
Oversaw vendor relations, procurement, and financial transactions, ensuring seamless operations.
Developed and managed cash systems and point-of-sale programs, optimizing customer transactions.
Led cashier teams, handling scheduling, performance oversight, and weekly sales reporting.
Provided administrative and project support across multiple locations, balancing budgets and maintaining statistical records.
PRSONAL PET SITTER (Part-Time) 2021 - Present
Provide private personalized and in-home pet sitting services to ensure the safety, comfort, and calmness of the pet while the family is unavailable: overnight stays, daily visits, feedings, walks, and medication.
OSSIP OPTOMETRY 2003 - 2005
Managing Optician
Provided personalized consultations on frame selection, ensuring customer satisfaction and product suitability.
Conducted fittings and adjustments, focusing on precision, aesthetics, and comfort.
Led a team of opticians, setting and achieving sales targets through strategic product recommendations and customer engagement.
LENSCRAFTERS 2000-2003
Managing Optician
Provided personalized frame and lens recommendations based on customer needs, style preferences, and prescriptions.
Conducted fittings and adjustments to ensure optimal comfort, functionality, and aesthetic appeal.
Led and coached a team of opticians, driving sales performance and enhancing customer satisfaction through tailored service and expert guidance.
BEEF & BOARDS DINNER THEATRE (Part-Time) 1995 - 2016
Hostess/Box Office/Server
Provided warm, personalized service to patrons, enhancing their overall experience.
Managed ticketing and seating logistics, ensuring smooth operations and customer satisfaction.
Attentively noted food allergies and preferences, delivering tailored follow-up services throughout performances.
Ensured order accuracy and billing precision, reinforcing trust and efficiency in a fast-paced environment.
ARAMARK 1997 - 2000
Supervisor
Led onsite food service operations for corporate clients, ensuring seamless service and customer satisfaction.
Managed scheduling, shift reporting, and inventory procurement, optimizing workflow and supply chain efficiency.
Maintained strict hygiene standards and regulatory compliance, reinforcing quality and operational integrity.
Oversaw a team of six unionized employees, fostering teamwork, performance excellence, and adherence to company standards.
SPECIAL SKILLS/KNOWLEDGE
JHACO Accreditation – Joint Commission (healthcare accreditation for U.S. Hospitals)
ORACLE Micros
HIPPA Compliance
MS/Office Suite
Lawson Systems
REFERENCES
Pete Kachur (Former Boss)
Project Manager, Design & Construction (IU Health) 2021 - Present
Project Manager, Regional Manager Food & Nutrition (IU Health) 2008-2021
*******@********.***
Nancy Duncan
Human Resources Executive – Retired (Wurth Industries)
**********@*****.***
Jadira Hoptry
VP Community Relations
Sarah J. Cross, MSW
Social Worker
Cassandra Shook
Owner, Art of Touch (Massage Therapy)
**************@*****.***
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