Customer Service Operations Manager, Finance Intern, Economics and Fin

Mariana Zegarra **** Silver Pine Dr ***** VA

I am a junior at William & Mary hoping to gain knowledge in the field(s) of Finance and Economics. I am eager to use my background in Economics, Business, and Customer service to support teams on customer-facing and internal tasks.

Languages: Fluent In English and Spanish

Hard Skills: R script, Excel, Microsoft O.

Soft Skills: Customer Communication, Problem-Solving, Decision-Making, Team-Player.

Education

College of William & Mary

Bachelor of Arts Economics & Finance Double Major 3.5 GPA

Williamsburg, VA Expected in May 2026

William & Mary Business Administration Minor Completed Summer 2024

Relevant Classes: Corporate Valuation and Analysis, Accounting, Business Statistics, Business Analytics, Financial Management, Microeconomic/Macroeconomic Theory, Econometrics, Investments.

Lake Braddock Secondary 4.1 GPA

Experience

Finance Intern Young Mothers Inc. Feb 2025 – Present

Assisted in the development and implementation of financial policies and practices, including budget control and payroll management. Collected, processed, and reported accounting-related information to support financial decision-making. Prepared monthly and weekly financial reports using spreadsheets and databases. Utilized financial software to manage project tracking, billing, and fee management. Maintained accurate records and documentation. Worked closely with the Finance Committee Lead to ensure compliance with accounting processes and financial regulations. Developed strong written and oral communication skills through regular reporting and updates.

Student Operations Manager Storage Scholar Feb 2025 – Present

Teachers Assistant & Independent Study Fund. Of Comm. Practitioner Program Jan - May 2025

Supported the SPCH 102 Practitioner Program by collaborating with faculty and a seasoned practitioner to enhance students' communication skills. Led a 50-minute lecture and contributed to additional sessions while designing a project aimed at the program's long-term development. Engaged with students to provide guidance, demonstrating strong communication skills and a commitment to fostering an interactive learning environment.

Data Annotation Specialist Outlier AI Aug 2024-Present

Crafted and curated high-quality data entries, ensuring accuracy and consistency across the AI platform. Collaborated with cross-functional teams to improve data workflows. Provided insights on user engagement with entries, driving continuous improvements in AI content delivery.

Finance Externship/Shadowing Student Dec. 2023

Shadowed Omar Roman, MBA Gained hands-on experience in risk analysis and management.

Medical Shadow Prime Doc Aug. 2023

Shadowed Laura Douglas, MD Acquired knowledge in the daily operations and research of Internal Medicine and Pediatrics Built connections and trust with individuals of diverse age ranges

Food Delivery Driver, Uber Eats, Door Dash, and Grubhub Summer 2024

Loaded and unloaded delivery vehicles with food items. Ensured that the correct order was delivered to the customer. Identified potential problems or complaints from customers and took appropriate action as necessary.

Multi-department Member at Safeway Jun. 2021 - Aug. 2023

Barista at Starbucks: Consistently met customer expectations with quality beverage service Completed maintenance tasks and created a clean work environment Provided excellent support for customers ensuring a pleasant interaction.

Home Shopping Department Member Completed maintenance tasks and established a clean workplace ensured efficient handling of delivery items Maintained accurate record of delivered packages.

Memberships

W&M FED Research Challenge Team Aprendiendo Juntos (Second-Language Tutor) Alpha Phi Omega Escort Manager Association of Latino Professionals for America (ALPFA) Member Fundraising Committee (2024) for Latin American Student Union at William & Mary Lifting Club Member at William & Mary Women's Network Member at William & Mary

Activities

W&M Dog Street to Wallstreet Student Ambassador (Fall 2024) Goldman Sachs Virtual Insight Series (Summer 2024) Raymond James Internship Application Readiness Intensive (Summer 2024) ALPFA Regional Student Symposium (2024)

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