Care Coordinator Customer Service
Resume:
**** **** **** ****** ** Unit * Apt ***
Dallas,Texas 75236
***********@*****.***
Cherri Elliott Wade
Summary
Dynamic Senior Care Coordinator with a proven track record at Sonexus, excelling in care planning and client assessment. Adept at leading teams and enhancing patient experiences through effective communication and problem-solving. Committed to improving elderly care while ensuring compliance with healthcare regulations, fostering a compassionate environment for both clients and families. Efficient in managing care coordination tasks, with strong focus on patient needs and healthcare outcomes. Proficient in developing and implementing care plans, collaborating with healthcare providers, and ensuring compliance with medical regulations. Skilled in maintaining detailed records, problem-solving, and streamlining processes to enhance service delivery. Conscientious candidate bringing extensive knowledge and skills as Senior Care Coordinator. Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. SKILLS
● Care Planning
● Medication Management
● Healthcare Regulations
● Client Assessment
● Home Care Coordination
● Teamwork And Collaboration
● Customer Service
● Multitasking
● Problem solving
● Time Management
EXPERIENCE
Sonexus — Senior Care Coordinator
Feb 2017 - Aug 2023
● Utilized electronic medical record systems effectively when documenting patient information.
● Assisted seniors with activities of daily living such as bathing, dressing, grooming, eating and mobility exercises.
● Advised family members on how best to manage difficult behaviors exhibited by their loved ones due to age-related conditions.
● Coordinated transportation arrangements for appointments or recreational outings for seniors receiving homecare services.
● Successfully managed a team of 15 caregivers, providing support and guidance to ensure proper care for elderly patients.
● Collaborated with physicians, nurses, and other healthcare professionals to develop individualized treatment plans for senior patients. Qmacs Inc — Medical Billing Specialist
Mar 2014 - Jun 2017
● Maintained up-to-date records of payments received from insurance companies, patients, and other sources.
● Utilized electronic billing systems to submit claims to insurance providers in a timely manner.
● Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.
● Answered all patient or insurance telephone inquiries pertaining to assigned accounts.
● Provided excellent customer service when responding to inquiries from patients regarding their bills or other related matters.
● Handled third-party billing, collection, and reimbursements. Hilton — Desk Supervisor
Jun 2007 - Oct 2013
● Demonstrated excellent customer service and problem solving skills while supervising daily operations of the front desk.
● Participated in weekly meetings with management team to discuss operational objectives.
● Monitored inventory levels of amenities such as toiletries and linens ensuring adequate stock is available at all times.
● Created schedules for staff members according to business needs while taking into account their preferences whenever possible.
● Conducted regular audits of hotel property and personnel records to maintain compliance with safety regulations.
● Initiated strategies for increasing occupancy rates through marketing campaigns and promotional activities.
EDUCATION
Decatur High School — High School Diploma
Aug 1986 - May 1990
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